Customer Service Jellies: What's the best course of action to take when you are fed up with a company/business?

If you are just fed up with them that will go nowhere. If you have grounds for complaint and you want the company to take action follow their complaints procedure. Speak to a manager, be polite and reasonable at all times. Write in if they ask you to do that and keep track of all conversations and contacts with the company. Persevere until matters are resolved to your satisfaction.

Fire full on with all guns at all possible levels. Consult with the FTC website to see if there are any of your rights that may have been violated, and politely cite the laws. See if there are local consumer affairs organizations like that in New York City. There are also plenty of nongovernmental consumer rights organizations that you can consult. Finally, see if there’s anything at the local Chamber of Commerce that can help you out.

Thanks, @flutherother. It’s more of a general complaint about everything…not anything specific.

I just realized I asked a similar question recently! I must still be blinded with raaaaage.

Bad customer service will do that to you every…single…time…

It’s more of a general complaint about everything

You need a specific goal in mind when complaining to a company. What do you want them to do? What is good way to make them do it?

A friendly attitude helps a lot when dealing with customer service. I call or email as the friendly guy with a reasonable request that they will grant immediately.

“Hi, company
I use your product and mostly it’s working great (thanks!) except for one issue.

If you could do [whatever] for me, I think your service would be just about perfect.

Thanks!”

Write your complaint in a letter addressed to the CEO. it is vital that you put it in written form.

I usually grind my way through the provided phone tree.

I just stop giving them my money.

Writing to the CEO is pointless. He will have neither the time nor the training to deal with a complaint and it will either get re-directed to the proper complaints department, or else it will be trashed. Much better to find out what the company’s official complaints procedure is, and follow it to the letter.

If you don’t have a specific issue that you’re complaining about, then simply switch to another provider. Vote with your money.

@downtide I disagree. Writing to the CEO is exactly what will make something happen. Of course, he won’t answer himself, but he will direct that an answer be found.

@marinelife in most companies the mail wouldn’t get anywhere near the CEO’s office. It will be opened by a post-boy and shuffled off to the complaints department. (An email on the other hand, if you can find out his email address, would probably be more likely to reach him).

I would love to switch providers, but there are hefty fees. I just hate getting the runaround, like I’m an idiot.

I feel your pain.

Contact your local news station. More than likely, the big wig companies will not want their names dragged through the mud or want any negative attention.

Also when you write to the company, it’s best to keep track of everything you’ve ever sent so you have written prroof of your conversations.