Why is my laptop's sound not working?

I have downloaded software that made the volume disappear. That’s my only suggestion.

It was a magicjack and their website had a fix.

Is the volume on in the programs playing the sound? Is there a manual volume control that could be down?

There are two volume controls on laptops (all PCs, actually, but it’s more pertinent here to consider the two as it’s all so tightly integrated on a laptop) the physical hardware volume and the software volume.

The software sound output is controlled by the operating system. The physical sound output on most modern laptops is controlled by software. This may seem confucing, but it’s simple – there is a button marked “Fn” somewhere on your keyboard. It’s usually in the bottom right of the keyboard.

What the “Fn” button does is allow you to manipulate some of the features of the laptop independent of the operating system. Some of the other keys on the board will have symbols in the same colour as the “Fn” key. If you hold the Fn key and one of those keys down, you will alter certain characterisics of the computer – like LCD brightness or (ta-DAAA!) system volume.

Look for the speaker symbols in the same colour as the Fn key,, hold down Fn and the Vol+ key (it often looks something like this)

I hope that’s the problem, anyway.

@the100thmonkey If I had a nickel for every time I forgot which of those was adjusted wrong….