Need help evaluating IT CV?

You can’t tell anything from the CV. It’s an advertisement meant to catch the attention of prospective employers, nothing more.
If you need to evaluate this person’s technical competence, is there someone else in the office who can speak to her?
Personally I find it suspect that the CV lists vague categories like “managing, maintaining” hardware without any details. Can she rack a server? Can she solder? Does she have a cable tester, or it just that she has a can of air and can plug in a PCI card?
In sum, this question is not one that can be answered with the information given, as we know nothing about the makeup of your office systems and very little about her technical training or competencies.

My advice is to just hire your friend and see if it works out.

I agree with @koanhead and to be honest, most of the things she has listed sound very generic and not very “expert” to me. Just because someone knows how to plug a cable modem into a router doesn’t mean they are fit for IT work in an office. Also hiring a friend is a REALLY bad idea…10 out of 10 times someone’s feelings end up getting hurt and the friendship is never the same after.

I’m on board with the previous opinions as well. This is a fairly generic + non-descript CV. It also seems as though the skillset is outdated – not too many peeps on pagemaker these days + corel has pretty much gone to the wayside replaced by adobe cs.

When I’m hiring IT staff, I try to challenge them with specific questions. How would you diagnose a printing failure? Can you explain the process you’d go through to add a new PC to the domain? That kind of thing. If you don’t know the answers yourself, go hit Google and look up a few standard technical questions to have in your interview toolkit. If you’re going to be in charge of interviewing geeks, you need to geek up yourself a little bit, or you’re going to be taken to the cleaners.

What you’re looking for, generally, is the level of detail and confidence the candidate presents. If they start running through a detailed set of steps in a fairly offhand manner, that’s obviously different than stammering through a vague sketch of the process.

Really, almost everything you need to know to do help desk work is online somewhere. What you’re really looking for is a candidate who has decent basic diagnostic skills and a willingness to break down problems into manageable steps. If they can do that, they’re usually going to be able to get the last few details from MSDN or a manufacturer support resource of some kind.