Do you suppose that companies who use automated systems ever record a customers experience when they're trying to get through all the hoops?

I read somewhere that some automated phone systems respond to cursing by patching you to a live operator. I don’t know if it’s true but it would be clever.

They need to fix it so the customer doesn’t freakin’ feel like cussing!

@Dutchess_III I feel your pain! God! is there a more infuriating, screamingly maddening agony than having to work your way through all those menus, only to, as you say, get nowhere at the end. Another similar horror, and every bit as annoying, are unsolicitated sales calls at all times of the day or night, because the call centres are not working on local time so are unaware that they’re calling you at 10pm to ask if you’re happy with your gas/electricity provider. AARRRRRRGGGGG!!!!!!! I have a caller display and if I don’t recognise the number, it doesn’t get answered, I’m afraid. Life is too short to be bullied over the phone, and I’ve had a few scary calls from overly persistant callers.
hugs xx

((())) back at ya @bunnygrl Hey! Bet you hit 5K today! Hey! That rhymed!

:-) <throws mountains of hugs back @Dutchess_III….. runs off…. runs back for another hug just because>

You know we’re talking about this and I’ve had two calls this afternoon, and we’re unlisted too, how do these call centres get folks phone numbers? I also had to try getting through to the customer service dept at Argos and actually smiled while working my way through their menus because I thought of your question :-)
huggles honey xx