@Jill
Fortunately for idiots like me and you, Apple has provided a solution. And it’s free. I’ve usually only had a wait time of less than 5 mins. and they don’t outsource this to another country where fluency in English is problematic, to put it mildly.
1–800-MY IPHONE
I have frequently called with all sorts of Qs both large and small.
Another good resource for finding out about cases (for both of you) is YouTube. There are tons of usually well done case review videos so you can get an idea of exactly how it works rather than just a pic. It’s a live demo of each different case. It was extremely helpful for me since I had several definite criteria in mind which were impossible to determine from just a picture of the case.
I’ll just list a few of my favorite reviewers.
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Larry Greenberg Very fair and concise and has done this for years. Posts under his own name.
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Uncletone99 a Canadian guy so his price quotes will vary slightly. But is comprehensive and, like Larry, gets to the point and is quite fair about advantages/disadvantages of each product.
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Carlos posts under the SN of
“itsmemorphious” (watch the spelling as there’s someone else using a similar name but different spelling and doesn’t do phone case reviews. )
Similar to the other two, Carlos has been doing reviews for years and also reviews other tech stuff as well.
He also does quite a bit of further research and usually uses most of his review cases for a decent length of time.
His vids tend to be longer than the other two guys so be patient. But it’s definitely worth it. He has an amazing amount of product knowledge.
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Obviously there are a lot more review vids that will come up when you enter the term “iPhone/iPod case reviews” into the YT search but I tend to look for the screen names of these guys and I’ll read their reviews first. All three have been doing these reviews for years so they make quality vids without some of the goofups as others.
They do many times receive products for review sent to them without charge from various companies (as do book reviewers) but I’ve found them to be quite even handed. If something has flaws or disadvantages they will point them out.
Who knew YouTube could come in so handy? I have watched reviews for all sorts of products and accessories when contemplating a purchase. More often than not, they have saved me both time and money.