Learn the menu as soon as you can- how everything is made and what it’s made with. Older people have more dietary restrictions and they will probably have more questions for you.
Make friends with your co-workers and bosses. Help them out even if they’re not expecting it or if they didn’t ask you. When you’re waiting tables, there will always be times when you get overwhelmed. If you’re on good terms with your co-workers, a lot of the time they’ll help you out in a pinch and it will make things so much easier.
If you anticipate the needs of the customers, instead of waiting until they ask for something, they will appreciate it and tip better. Keep an eye on your tables and ask if everything is all right. Refill water glasses before they get empty, bring crayons/ coloring books for the kids, etc. Don’t let the bill sit for more than five minutes once the payment is there.
Serve all the entrees at the same time, unless the customers request otherwise. If half the table is eating and the other half of the table is hungry, they can’t enjoy their meal together. If someone seems to be finished, ask before clearing their plates.
If a customer seems to be cold, a nice, thoughtful gesture would be to bring them a cup of hot water to wrap their hands around.
When your work is done, ask your boss if there is any more work for you to do, or find more things to do. If you have a good work ethic, you will really stand out.
Get to know the regular customers. When you’ve built a relationship with them, they will trust you more and be more forgiving if you mess up. If they like you and know you, they’ll tip better. They may even bring their friends and family to the restaurant, which means more business for the owner and more tips for you.
Once you know the menu well, you can also make recommendations if the customers seem to be in a good mood. For example, tell them about a great dessert or a new special. If they spend more money, you might get a better tip.
Try to get the side work done ahead of time if you can. The two or three bucks an hour the restaurant pays you mostly goes to taxes. Once the restaurant closes at the end of the night, there are no more tips to be made and you’re basically working for free. Time to get the hell out of there.
Good luck!