Often the challenge is that people are put into a management position because they are really good at whatever their previous non-management job was. Their bosses think that giving someone a management title and handing over the manager’s keys magically gives them the skill set to be successful. The fact is that it sets that person, and like your case the whole department, up for failure. Have you ever heard of The Peter Principle?
Some other challenges for people new to a management position is that they fear failing. Sometimes they do not know how to be strategic, so they run around making changes left and right and piling on the workload. New managers often think that they need to solve all of the problems, and it gets overwhelming. What they really need to do is call upon the team to help problem-solve. It’s amazing how wonderful results come out when asking for input. Another is that employees have this fear that talking to their supervisor in a constructive way will cause more harm than good.
I agree with @tom_g‘s recommendation. You need to talk to her privately and objectively. Present it as your challenge, and offer recommendations that might help her help you help her. I’ve seen a lot of people get fired, but never for having a heart-to-heart talk with their boss. Have recommendations in your hip pocket.
Our company’s Human Resources vice-president surveyed 40,000 line level team members and asked what would cause them to leave their job. The results were compiled and ranked from 1–10. Then he asked the managers what they thought the #1 reason was. The majority said that it was salary. They were shocked to discover that Salary/Benefits ranked #10. #1 was, not surprisingly Lack of Recognition.
* Suggest setting up a recognition program for the office. Our dept. didn’t have one until I read, How Full is Your Bucket? and suggested adopting it.
* We also created a Kaizan award where team members could be recognized for making small, continuous improvements in the workplace. A co-worker talked to a local trophy shop and got the owner to donate a trophy that was made for a customer that never picked it up. Whoever won the Kaizan Award got to keep the trophy on their desk until the next month.
* Another team member made a banner out of felt that said, Team Member of the Week. There was a pocket on it for a card that would explain why they were picked. Whoever had the banner on Monday would fill out a card giving specifics and then hang it about someone else’s cubicle.
* My last supervisor also set up one-on-one meetings with each person in the dept. when she took on the job of managing it. She only asked two questions: “What is working well that you want to see kept in place?” and “What changes would you like to see?” She took notes, did not shoot down any of our ideas, and then followed up with each of us on the status of each of our suggestions, whether they could be put into place or not.
Two final comments:
1.) Many times, people quit their boss before they quit their job. My guess is that she might be feeling this and has no clue what to do about it. Then again, she might be oblivious if y’all are giving her lip service.
2.) Should you get to the point where you start looking for a new job, remember that interviews are a two-way street. Ask questions about their management style that are situation-based and not descriptors. When I was interviewing candidates for a position, the final ones were scheduled to talk to the people that reported to me. It was an opportunity for them to ask questions that they may not be willing to ask the hiring manager. As part of the interview process, I asked these existing team members if they thought the person would make a good fit to our dept. and never asked for specifics about their conversation.
If this opportunity is not offered to you, I would recommend asking to talk to those that are in the same job to find out what it is like from their perspective. If that makes you uncomfortable, it may be worthwhile to do a bit of sleuthing. When we were interviewing a local hotel manager for an inspection job, my boss went to the guy’s hotel on the weekend. The place was neat as a pin, and the team members he talked to, while posing as a guest, raved about the GM’s management style.
Wishing you, and all the others with sorely lacking managers, the best of luck in dealing with this frustrating situation. When we spend so much time in the workplace, it shouldn’t be in an energy-sucking environment.