What you are describing is a personality characteristic called “Positivity.”
Positivity
You are generous with praise, quick to smile, and always on the lookout for the positive in the situation. Some call you lighthearted. Others just wish that their glass were as full as yours seems to be. But either way, people want to be around you. Their world looks better around you because your enthusiasm is contagious. Lacking your energy and optimism, some find their world drab with repetition or, worse, heavy with pressure. You seem to find a way to lighten their spirit. You inject drama into every project. You celebrate every achievement. You find ways to make everything more exciting and more vital. Some cynics may reject your energy, but you are rarely dragged down. Your Positivity won’t allow it. Somehow you can’t quite escape your conviction that it is good to be alive, that work can be fun, and that no matter what the setbacks, one must never lose one’s sense of humor. Source
Positivity is one of the 34 Strengths idenfified by The Gallup Organization. We all have a certain degree of Positivity in our personalities, but for some, it is much stronger.
I’ve worked / been friends with several people who are strong with Positivity. At first, I thought that it was a facade and kept waiting for their true colors to show. It rarely, if ever, happened. What always amazes me is how they can keep their spirits up when in a situation filled with negativity. Yet they often do.
As for the occasional energy-sucking person, particularly in the shops, we just never know what is on their mind. Some people are hired because they have a pulse and not for their customer service skills. It could be because they have personal problems that seem overwhelming to them.
What I’ve learned is that these energy-suckers can sap the positive mood out of us. Consider them psychic vampires. For people with Positivity, it’s fairly easy to bounce back after being in contact with one. For the rest, it can be a bit more challenging to either keep the mood on top.
Just stay true to yourself and learn that many others are not like you. Sometimes, a positive mood will be contagious; sometimes not. All you can do is hope for the best and expect the worst. Good luck friend.