I have no trouble addressing a group, even a large group (meaning 300 or more), at eye level as a peer; but when I have to stand up in front of an audience, I get panicky and tongue-tied, and I babble nonsense.
Or I used to.
I’m not very good at it now, or so it seems to me, but people say I do it well. They don’t notice the stammers and the pauses and the wrong words. They say I sound fluent, articulate, and confident.
Lesson 1: You probably sound better than you think you do.
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At work I took advantage of free training and signed up for a class called “presentation skills.” The instructor videotaped us at the beginning and at the end. Boy, that’ll teach you what not to wear, what unconscious mannerisms you have that will irritate an audience (I push my glasses up all the time), and whether you speak coherently on your feet. (Hey, I did sound better than I thought I did.)
I learned tricks about making eye contact and fielding questions. I learned to speak loudly and slow down. I learned a basic organizational structure for a talk and how to introduce it. And I learned that most people are terrified to speak in public and that some of them do it worse than I do.
Lesson 2: Training helps. So do observation and constructive self-criticism.
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After I joined a writing club, I started attending open mikes where people read their work aloud before other writers for ten minutes per turn. The first time, I rehearsed my selection a full seven times, three in front of others and four alone in my room. I was still shaking and hyperventilating when I got up in front of ten people, all novices like me and half of them people I knew from the club.
After a year of regular participation, I could do a fluent, expressive reading without prior rehearsal while remaining calm, glancing up and making eye contact with the audience. Experience made the difference.
Lesson 3: Practice helps a lot.
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When I had to give presentations at work, I did repeated run-throughs beforehand until I had the whole thing nailed: clear main points, orderly sequence, smooth transitions, rehearsed key phrases, backup material for elaboration and Q&A. I would put in hours of preparation for a 15-minute presentation. People would say I did great.
So why did my boss tell me that audiences were more receptive to Katy’s halting, stammering presentations, fumbling with her PowerPoint, slides out of order, forgotten details? “They’re more sympathetic to Katy. She has to work harder at it. It comes easier to you.”
I exploded. “Easy??! It comes HARD to me! I hate to give presentations. I work like everything to get it that smooth. Katy just stands up and talks like it’s natural for her! I have to practice and practice.”
“I know that,” said my boss. “But they don’t know that. So they’re more sympathetic to Katy.”
Lesson 4: Relax a little. Focus on the message and not on yourself. Unless you’re a pro being paid for a performance, it’s okay to be a little bit amateurish. It gets the audience on your side.