If most reviewers said the service was consistently rude I would probably avoid that place.
I take “bad service” reviews with a grain of salt, though. Some people think bad service is not being handed a glass of cold water in a crystal goblet within 10 seconds of their ass hitting the seat as bad sevice. Or not getting hollandaise sauce or mint chutney with their French Fries (how could a waiter even guess that someone might want that?). My best friend’s boyfriend expects that kind of stuff, and he’s disgusted that the waiter only brought out ketchup. He thinks it is bad service, if a waiter doesn’t anticipate his every f*cked up need.
I, on the other hand can put up with just about anything except blatant rudeness. Most service problems have to do with poor training, or some younger wait staff simply not being aware of social niceties that we used to call common courtesy. You know like using the term no problem instead of certainly Madam, may I get you anything else?. No biggee.
It would worry me if the food didn’t taste good or fresh to the majority of reviewers. Again, I’d have to say that any problems with the food or the service would have to be fairly consistent for me to think there was a big problem. One of our local restaurant reviewers, now retired, had mentioned on multiple occasions that she doesn’t like chicken, but she would still diss chicken dishes at all sorts of restaurants, from barbecue joints to fancy steak houses. So there are plenty of people who don’t like certain things, order them anyway, then complain about those exact things. It would be like going to KFC and ordering some original recipe chicken and then bitching that the chicken was too crispy and didn’t taste like foie gras or bouillabaisse, so therefore it’s terrible.
I am not a foodie so I don’t have pretentious notions about what food should be. I’m more of a food enthusiast and it is a very rare occurence for me to eat at a restaurant and not like the food. I’m not picky either, so I can enjoy a plate full of nachos from Taco Bell as well as an Asian-fusion dish from some fancy pants kind of place.
One bell that would definitely go off in my head is if the reviewers point out that items listed as vegetarian actually contained meat, fish or fowl (which has a sneaky tendency to end up in food as chicken or beef broth, gelatin, lard, fish sauce or bonito flakes.) I ask a lot of questions when I’m in doubt, but I’ve been lied to before. And guess what, I found out by reading restaurant reviews? Thanks Yelp and Urbanspoon : )
If I heard that someone contracted hepatitis, that would kill that restaurant for me. And vermin.