@jca Using any other establishment out to make money and offering restroom facilities is no different than selecting a hotel for that sole purpose. This is why, at least in the US, rest stops were invented. Maybe I am in the minority here, but I only use the facilities at service establishments if I buy something there.
As for how the complimentary beverage service and newspapers benefit the paying customers is that they are not nickel and dimed for every expense. Based upon customer feedback, and from my own experience, it is a pain to fill out an expense report. Some companies won’t allow these expenses. Thus, hotels have learned to build them into the cost of the room rate. That means that the customer has already paid for those benefits, but it’s less work for them and for their company.
And yes, as a former desk clerk, if you asked me if you could use the restroom, I would say yes. Still, it is a real cost to the hotel. It includes free toilet paper, water, soap and towels, plus the expense of cleaning up. What does that hotel get in return? I also wouldn’t grill every person that walked through the lobby and took a newspaper or a cup of coffee or used the public restroom. I would assume that they were a guest.
When I worked at Embassy Suites, we would occasionally have people come up and say, “I just ate at your breakfast buffet and couldn’t find someone to pay.” They weren’t guests. Since there was no charge to guests for the breakfast (it was included in the suite rate), we would just wave them off with a “Free on us!” It might have generated some free marketing, but what we found is that a few locals became abusers.
The reason you don’t see signs at the entrance of some hotels is because standards have been written prohibiting it. If these hotels are inspected and found in violation, it deducts points from their rating. Standards are written by corporate employees who have, a.) never worked in a hotel, or b.) forgotten what it is like to work in one. While the goal is to prevent a negative message, and let’s face it, they do, it can be frustrating for the hotel employees that know non-guests are taking advantage of the facilities, not that a sign would stop everyone.
P.S. Doubletree is not a large hotel chain. It is part of the Hilton Family of Brands® and many are independently owned. This means that the owners are not funded by Hilton. They pay franchise fees to Hilton and need to adhere to the standards.