What the heck is going on with my iPod touch?

Asked by mangeons (12288

) September 24th, 2012

Okay, some background info: I have the fourth generation iPod touch, and I’ve had it since last Christmas, less than a year. It is not jailbroken, which is everyone’s first question when it comes to iPod problems.

Okay, so last night I decided I was going to update to iOS 6 finally. I needed more space, so I deleted a bunch of stuff. The amount of storage on my iPod wasn’t updating, so I decided to reset it (which I often have to do and do all the time) by holding the top and home buttons. However, this time when I did it, it got stuck on the apple logo screen.

Then, it changed to the “connect to iTunes” screen, which I did. Several times, and it wouldn’t recognize my iPod. Then, when it finally did, it said that my iPod was in “recovery” mode and I had to restore it back to factory settings to use it.

I pressed restore and it said it had to update the software when it restored, so I did that. Several times. However, even after the software is updated, my iPod won’t restore. The same pop-up about it being in recovery mode and needing to be restored keeps coming up, over and over again, but it won’t let me restore it even after several attempts! The error message looks like this. Every time I click restore, it tells me it needs to update the software (even though I’ve done that about four times now and it says that the software is up to date.)

Now, instead of showing my iPod’s name, it just shows it as “iPod” and the capacity, software version, and serial number are just listed as “n/a”. The summary screen just looks like this.

I’ve Googled this and found no solutions, and I can’t fix it no matter how much I try! Anyone know a way that I can fix this?

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5 Answers

Sounds like you’re stuck in an “iPod recovery loop”. This is sort of cheating but since you’re still under warranty and it’s not jailbroken just take it to Apple and have them fix it.

You can also take a look at these 1, 2, 3. The first two aren’t for touch but may give you some insight, the last one is a 1g touch all are 2012. You can drop this:

site:discussions.apple.com ipod recovery loop 4g

in google for more info; It’s not a link contrary to what Fluther thinks, just copypaste into google.

wonderingwhy (10815

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@wonderingwhy I read the articles you gave me, and in one of them it said that switching USB ports might help. I tried that, and it seemed to be working, but then I got a different error message! Technology is so frustrating sometimes…

I might just end up taking it to an Apple store, I’d just rather take care of it myself since there isn’t really a store that close to me.

mangeons (12288

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My friend upgraded her iPhone 4 on Saturday and now her music library won’t synch. She is going to the genius bar today.

Are you running iTunes on a mac or a windows computer? Do you have the latest version of iTunes? Just a thought on my part.

zenvelo (39548

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I’m running it on Windows 7, and I just updated my iTunes to the latest version a few days ago.

I don’t know what I did differently, but I tried it again in the other USB port and I’ve gotten it to the point where it actually says it’s restoring from a backup, so keep your fingers crossed that it actually works! I’ll keep you updated!

Edited: IT RESTORED!! I don’t know what I did differently, but I got the idea to try a different port from a forum you linked me to, @wonderingwhy, so I have you to thank!! :-)

mangeons (12288

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It’s completely up and running again, it restored from a back up so I didn’t even lose all my stuff, plus it automatically updated me to iOS 6! Thanks for the help! :-)

mangeons (12288

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