My HP computer has started opening up a temporary desktop only meant for repairing damage or calling sys admin to say "help" -- why and how to get it to stop?

Asked by anartist (14813

) September 24th, 2012

It started in the past few weeks, while I’ve been working intensively to get my new website ready. It was so disturbing that I downloaded Malwarebytes because the Windows 7 security is so invisible I don’t even know how to make it scan. mbam found 4 tojans, possibly all stemming from a recent visit to German site www.preispiraten.de—since this was found preispiraten3ie.exe [marked trojan].

But instead of fixing it by getting rid of the 4 baddies—now the provisional desktop starts up EVERY time! What is next? A registry scan and repair? I’ve been using the windows 7 security so long I don’t even know which reg and disk ccleaners are best . . .

Geek advice please!!!

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2 Answers

I don’t have a specific fix for your issue. But I wish you much luck eliminating it.

Here’s how to launch a scan with MS Security Essentials (comes with Win 7):
Start / All Programs / Microsoft Security Essentials
Home tab, right hand side “Scan Options” ... go for a Full scan in your circumstance, ‘Scan Now’.
Hopefully the trojan has not damaged MS/SE… you may have to re-install that.

dabbler (18896

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You’re probably going to want to rip and reinstall the OS, especially if MBAM isn’t solving your problem. (Make sure its database is up to date as well)

gambitking (4206

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