If I were an owner of a product, I would listen to people’s complaints, and try to understand them. There is no good in being defensive all the time. It just creates antagonism. This is especially true if the thing you are trying to defend is indefensible, but even if there are good defenses, that’s not how you make customers happy.
Of course, mods are not owners. They are hired by the owner, and in this case, we have an absentee owner. That makes things very difficult, because the mods can’t actually change anything. Their job is to enforce the rules. But that does not mean their job is to defend the rules. There’s just nothing to be done.
I wouldn’t bother to defend them, if I were a mod. It really doesn’t do anything, except make the people who are pissed off even more pissed off, and it makes the people who aren’t pissed off pissed off when they see someone attacking something they happen to like.
If I were you, every time I criticize something, I’d say, “That’s nice, W. I can understand where you’re coming from. I wish I could do something about it.” You know, something patronising that sounds sympathetic.
Or, if I actually cared, I’d try to understand my concerns.
Or, I might try to explain the real reasons for the policies, whatever they might be, but that’s just the defense trap, all over again.
All in all, I’d probably just not rise to the bait, whenever I make a criticism. You know this stuff bothers me and I think it’s hurting the place. If you really think my views are so far out, just ignore them.
But then, that’s why you run it (if not making the big bucks), and I am just shooting off my fingers. So to speak.