Is it polite to remember your tech/customer support's name?

I hardly ever do. I have people use my name after I complete their transaction at the bank and I find it just as awkward and forced as I do when I use their name (becausebank policy says I have to).

I suppose it is polite, but I doubt they care either way.

I say it when the person has told me his name. “Hi Jim, I’m calling about….” And then when I’m ready to hang up I say the person’s name again, “thanks for your help Jim.”
I do this because I think that if they think I remember their name, they will follow through with what they told me they would do so I don’t call back and ask for them or report them. Or they think I’m nice for remembering their name and want to help me.
I’ve had too many customer support people tell me they would do something and never follow through. “Yes, we will take that incorrect charge off” and then never do until I’ve called 3 to 5 more times.

I write the name down on a pad that I keep next to my phone, and use it whenever possible. I doubt that it gets me better service—after all, the name they give probably isn’t their own—but it makes me feel better.

The phone banks rarely ever let me get the same person two times anyway. The reps probably don’t even know each other to refer you back.

As soon as I get a tech operator and they say there name I write it down.
In case ( as in past episode) the following tech op asks?
I now make a point of addressing them with there own name and saying thankyou.
I learned when working with in Government Office Positions to use that technique.
People seem to be more civil then.
And accountability is accepted.

I try to, I don’t always succeed. Somedays I am just harried and it’s my 6th business call out of work, or I am pressed for time etc.

I think it adds a human element. I remember hearing somewhere that you can never be too busy to properly greet someone. I found that it is true.

Besides most of those people do want human contact, interaction beyond transaction too, most of the time, if only to break up the grind. You can usually tell by their voice. I also practice this in grocery stores etc keep it simple if hurried but why not.

I am grateful when I don’t have to deal with menus and autobots etc. I might as well enjoy the true benefit of talking to the person.

It also can be helpful in reference to repeat calls etc. “Yes, I talked to Mark on the 16th in reference to this and he got his manager Dorothy to waive…. fee, he said he made a note of it…”

I try to use it at least once in the conversation even if it is just to thank them by name at the conclusion. I have noticed that sometimes using the name given seems to create awkward situations as if they do not remember the name they have given you and have this “Oh yeah, that’s me!” moment.