Yes, this past March. I would never take Greyhound again. No searches, felt safe, nice buses (outlets by the seats), cheap. It could have been a nice experience.
The first thing that happened, and I know this was my own stupid fault, was I bought my ticket for the wrong day. I realized this and called customer service hoping to get it transferred, and they said there was nothing they could do, I had to buy another ticket for the right day. Fuuuuu…
I was traveling from NYC to my hometown with a layover in Philly, and when I handed them my ticket in NYC, they said, “Uh, you realize you’re not going to be able to get to [my hometown] today right?” There was a snowstorm forecast and they had cancelled all routes west of Philly. I asked what my options were, and she said, “Leave and get a hotel in New York, or go to Philly and get a hotel in Philly.” No refund either. So basically I’m a broke college student just trying to get home for spring break and I’ve paid double what I should have to get this ticket, and it’s only going to take me halfway home, and I’m going to have to get a hotel. Again, FUUUUU…
I decide to get on the bus and go to Philly. I spent the whole ride on their website tracking their cancellations. There was a page that said buses west of Philly were cancelled, but over the course of the ride, this warning went away. I thought maybe they had been un-cancelled so I called customer service to confirm. The woman I got said “Gee I dunno, let me call the Philly station and ask.” After being put on hold for quite a while, she came back and said “I couldn’t get ahold of them, let me give you the number to call them directly and maybe you’ll have better luck.” I called that number and got that irritating three tone beep and the robotic voice saying “I’m sorry, your call could not be completed…” Meanwhile I’d been emailing with my parents because we were trying to figure out how to get me home, and my mom also called the number and apparently got through. And she was told that rides west of Philly were still cancelled.
I arrived in Philly and asked someone at the Greyhound info desk what the situation was. I was told that buses to my hometown would resume at 10PM, so at that point I planned to arrive home in the wee hours of the morning.
Then the most competent person of this whole tale arrived, and it was not a Greyhound employee but a fellow passenger who was attempting to also get to my hometown. He overheard my struggles, tapped my shoulder and said, “Uh, I’m not sure about what’s going on, but there’s a bus outside that claims to be going to [my hometown], wanna check it out?” And long story short, we ended up being able to board that bus and go home, thankfully. But all the employees I spoke with apparently were wrongly informed about what was going on, and were it not for another passenger helping me out, I would have been stranded in Philly.
Anyway sorry for the rant, it was a very stressful experience and I won’t be riding Greyhound again. If you’re careful when you buy your ticket and you ride during good weather and you never ever require help from any customer service people, you might have a better time then I had.