What kind of questions can I expect during an interview if I've been interviewed already on the phone?

You’ll get variations on the same things, perhaps more directed to the particular job. They may want more insight into your history working retail (that’s what you’re going for, right?).

I’ve been in customer service forever (grocery) and I’m going for an HR Representative position. I was told they want someone with extensive customer service experience and not necessarily HR experience because they want to train. (Limited Brands)

The other two I honestly am not too nervous about lol. It’s not that I don’t want the job it’s just Limited Brands has been my #1 goal to work there. I love the fashion brands, the power they have, the big company, the history behind it which inspires me, and from friends that worked there say they treat them very well and love it.

You can go to the interview knowing that the H.R. people already like you. If you hadn’t done well and been impressive during the phone interview, you wouldn’t have been invited for a face-to-face meeting. People are busy and don’t have time to waste; you’re getting this follow-up interview because you have a good chance of a job offer. You’re in a an excellent position.

As @zenvelo said, you’ll likely get asked many of the same things. But, this time, the H.R. staff will be checking you out more closely — learning whether you show on time, seeing if your appearance is appropriate, and deciding if you have an affect and demeanor to make people comfortable and be a good fit for the job.

@SadieMartinPaul Thanks everyone! My friend actually was in my shoes last year but didn’t get the job. I wondered why but it could possibly be her “snobby” vibe that people tell me they get from her although she seems nice? Haha…she is snobby though :P

@chelle21689 Interviews certainly are challenging! Yay-or-nay gets determined by little more than first impressions and the interviewer’s “gut” reaction. A couple of thoughts:

(1) Direct eye contact is a good thing; it makes you seem honest, forthcoming, and attentive. But, continuous eye contact should be brief. Break your gaze by looking down, as if you’re being thoughtful, for maybe a second or so. Then, look back into the person’s eyes. If you drill somebody with intense, nonstop eye contact, the effect is very unsettling.

(2) In my own experience, the best strategy is to get the interviewer talking. If you can ask a question that’s thoughtful and open-ended (i.e. not a yes/no question), the person will start jabbering away. Listen carefully, nod your head occasionally, and smile at right moments. Act as if you’ve met the most fascinating person alive. People love to hear themselves talk and appreciate an attentive audience. The interviewer will leave thinking that you’re intelligent, likeable, and well-spoken (even though he/she did all the talking!)

Show up a few minutes early and plan on being there all day, don’t schedule anything else that day.

They probably will ask some of the same questions two and three times, every time you answer, answer like it is the first time, do not give out any vibes that you have already answered that question before.

Smile, shake hands firmly. If you have any question in your mind about your handshake ask a man to shake your hand for practice so he can give you an honest critique. Many women have terrible handshakes, I can’t for the life of me understand it, when you shake hands you look the person in the face. Don’t slouch. Not when you are standing or sitting. You can sit back, but you want to appear confident.

They are going to judge your rapport with them and you ability to do the job.

Since it is HR maybe they won’t care about your selling skills, but just in case talking the talk about selling and customer service will be a good thing to know.

As far as customer service, something that might catch their attention, if they steer the conversation in that direction you can throw in that you view complaints as an opportunity to better the business and that every customer who comes with a complain or comment should be responded to with a “thank you for letting us know.” Business cares about bottom line in the end. Linking customer service to the bottom line will be a good talking point. But, don’t force it in there, the conversation should flow naturally.

What position are you actually interviewing for within HR?

Very exciting!

If it’s an interview to “meet the team”, then all bets are off. Those kinds of 360° interview (as they’re often called) are more about “how does this candidate feel to the team members?” In that case, all I can suggest is that you dress appropriately, get plenty of sleep the night before, and try to keep smiling and “appropriately” responding, such as “with humor when called for, with brevity when that is called for, and with honesty and tact always” through the whole process.

There’s no telling what you might be asked, and therefore no way to prepare for these interviews. Just be yourself and listen to them, too. That is, see if the fit seems right to you.

thanks everyone. I had issues getting interviews and now I have three this week lol

What type of questions you suggest asking?

I think “how li have you been here?” And “what’s the hardest or easiest part about the job” “what’s a regular day like here busy or quiet”

@chelle21689 – I’d ask questions like:

“What does a day in (the position you’re interviewing for) look like?”
“What skills and traits do the most successful Limited Brands employees possess?”
“What is your favorite part of working for Limited Brands?”

They’re looking for common ground (“Oh, you graduated from OSU, too? Did you ever have Prof. Blau for Econ?”)..and I agree with @CWOTUS that this is an interview to gauge your “fit” with the team. The best thing you can do is come in with an upbeat attitude (well-rested) and be yourself.
They’re just trying to make sure you have appropriate social skills. (That is, you listen when spoken to, rather than talking over the other person..etc.)

I’ve had interviews like this where they took me to the cafeteria and bought me a drink or lunch and later I figured out it was because they were interested to see my table manners (because my position involves dining with prospective customers – they wanted to make sure I could eat and converse during a meal without being horribly impolite).

Another time I had this sort of “fit” interview while I had a horrible cold—but apparently despite my fading voice and runny nose they hired me…but each person who interviewed me probably washed their hands directly after!!

I made a booboo. The lady that sent me information on my interview about who I will be meeting with sent me a job application to fill out and email back.

I accidentally put my email down on my reference person email….instead of leaving it blank.

Should I email her and tell her? She’s not the one interviewing me. My bf sister said to not worry about it and let it go but I’m afraid small mistakes can hurt my chances

No one is perfect, and no one expects perfection. You should probably follow up with a note to acknowledge the fact, and so that no one thinks you’re trying to pull a fast one by being your own reference. But I wouldn’t make a big deal out of the fact. It’s a mistake made in filling out a form; anyone can do it. Everyone does at some point.

Just send a quick note that you noticed you put the wrong email and give her the correct one. You don’t need to give a long expanation.