Do any of you try to pay your bills at Citicards.com? Have you noticed that it doesn't work on Chrome? (only IE)
I have a Citibank credit card. I use Chrome as my browser generally.
A couple of months ago they changed their web look and feel, and ever since then, I can’t use Chrome. I can start a transaction, but – 9 times out of 10 – it times out, repaints the screen, and says that I need to log in again.
This ONLY happens on Chrome.
I talked to someone there a month ago, and she said it was a “known problem” but they haven’t done anything about it.
Has anyone else experienced this? Why can’t a multinational company figure out how to support Chrome? Of course, I can use another browser, but why should I have to?
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There are so many browser, and versions of each of those, out there that it is difficult to be compatible with all of them.
The bank’s primary concern is going to be security so they will get it working well with the most popular browser (IE) first. This in itself is a good thing.
However, I imagine they could have held back their rollout of the new ‘look-and-feel’ until it worked on current versions of at least all the top few browsers (including chrome).
Instead they gave you what I call state-of-the-art-nuisance.
I sympathize with your frustration at this, I hope they get it working soon…
@dabbler: “The bank’s primary concern is going to be security so they will get it working well with the most popular browser (IE) first.”
I know that determining accurate browser stats is difficult and controversial, but I don’t think IE has seen much use lately. Here are some browser stats as of June 2013, which shows Chrome as the most popular browser by far.
@tom_g This is true if you include smart-phones and tablets, i.e. mobile.
That’s arguably valid, but more people may be doing banking from a desktop than a smartphone.
Desktop is still dominated by IE according to Net Applications.
(But I’d still agree no good reason to neglect Chrome in an important application)
@dabbler – You’re right. Wow, these are some terrifying stats. Who are these people using IE?
The current version of IE isn’t so bad. I have to use it for some work I do.
It’s less balky than it used to be, and a lot more conformal to HTML standards, too.
But for everything else I’m more likely to be on chrome or firefox or opera.
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