How to make a customer service rep position sound good on a resume?

Here are the skills you have developed for your job:

Triaging customer calls and routing them to the right department or solving their problems.

Interfacing with the public calmly and courteously no matter the provocation.

Handling detailed claim forms.

It’s usually helpful to provide accomplishments rather than daily tasks. With an entry-level customer support position, there probably won’t be much to add to the resume. If you are able to take on additional projects or tasks within your job, you would have something decent to describe in the resume.

For example, many years ago I worked as a 2nd-level tech support for a software company. I would spend a small part of my day (and free time) writing a new web client for our call tracking software. It wasn’t part of my job description, but it played well on my resume.

I don’t have any accomplishments in this position other than remaining respectful and patient to rude customers. Honestly the job sucks.

Strong communication skills.

Overcoming customer complaints.

Consistent follow through (do you ever have to call them back?).

Evaluate the needs of the customer quickly and efficiently though targeted questioning.

If you mention something about contributing to the business and the bottom line that is always good. Shows you are company and business oriented. Maybe something about a focus on building loyalty through positive experiences and a mindset of return business and word of mouth referrals.

Thanks. I am still upset that I haven’t done anything with my career. I’m still searching for an open internship. The ones that I see open seem bogus because they never return my call when I follow up.

Talk about how happy you made your customers.
I want to hire people who know how to listen to complaints and convert them to a loyal customer who will refer others.

Don’t focus on the title, focus on your accomplishments in the position and lessons you learned and how those accomplishments and lessons can benefit the company you’re interviewing with.

It’s sometimes hard to remember everything you did and learned on the job, and also it can difficult to be objective about yourself. I’ve always found it helpful to sit down with someone who knows you well and talk to them as if they were the person interviewing you for a job. That conversation is sure to give you some new ideas about what to put on the resume.

Listen to ^. Working with strangers/ people, especially gen pop, is not easy at all, give yourself some kudos because a lot of people are horrible at it. :)

Don’t try to dress up titles and positions and make them seem more than they were. HR and other hiring and interview people have seen thousands of résumés before, and there isn’t a lot that you can put past them (aside from outright lies, which will also be found out) that they can’t interpret to peg very closely what you did and how much you made. So that’s a waste of your time and energy, and some HR people will look at it as even insulting to them, that you thought you could glamorize an entry-level job as something more than it was.

However, when asked “What do you know?” or “What have you learned?” and especially “How can you help us?”, that’s where you can pull out the stops and go to town.

If you have a reputation in the current job of being the go-to person when other callers have a difficult problem or caller, then by all means mention that as an example of your “communications skills” or “problem-solving capability” and initiative.

Do you see the difference? When it’s time to list your occupation, do it in plain English, and don’t try to dress it up. When asked about your abilities, strengths, ambitions, etc. then be verbose. But back it up with examples.

“Sadly, there’s nothing much to my job I guess.”

Are you serious?!?! Customer service representatives amaze me. They cope with an unending string of problems and complaints. They learn how to manage some angry, frustrated people. They can make someone’s entire day better, simply by answering a question or providing much-needed information. They stay cheerful and helpful while getting blamed for things that are beyond their control.

You don’t do “nothing.” You do a job that most of us would need to quit after one day (or maybe one hour).

You had to think on your feet.
You had to deal with difficult people.
You had to remain cool in difficult circumstances.
You had to remember large databases.
You had to be reliable and dependable.
That’s not a bad list to start with.

I can’t believe I wrote “pull out the stops and go to town” in the same sentence. Apparently, “writing” is something I’d better remove from my own résumé.

Lol, thanks everyone. I appreciate it. This job is easy but the only hard part is angry customers which you get often. Something to think about.

I even went off at a customer rep today but only because I felt like she had a rude tone with me as if I was stupid which really irked me (about my health bill which I did lose the battle on)