Are people (general society) scared of communicating with people in the real world?

with the introduction of the Internet people can communicate all they want without actually speaking to anyone. What I have noticed is…... Examples: that when walking down the street when you get close to somone they put there head down and avoid eye contact. People avoid other people. And another is when at the store I see people all the time that will just stand there until someone asks do you need help? Are these people scared? Are we losing communication skills?