“Who knows what was going on in the managers world”
At the risk of repeating myself, this was not a manager (an employee who may or may not know the details of real food costs). She identified herself as THE OWNER.
And again, if the owner truly felt that her per person fee/plate size was reasonable then she would have defended it, regardless of who likes it or doesn’t. But this OWNER full well knew she was being ridiculous, especially in light of $30 per head. That is steep even for a full dinner buffet. Do you honestly think that the OWNER is oblivious to that? Really? Think again.
Business OWNERS (especially in restaurants) have to cost things out beforehand if they expect to stay in business.
Plus, business owners are entitled to respond to negative reviews if they feel that FACTS germane to the issue were not accurate.
And again, you with the hyperbole, Yeesh. @jca was definitely NOT, QUOTE: “threatening her with a one-star review and there are cockroaches in your kitchen.”
She’s even conscientious enough to be debating in her mind whether to mention this flap about the ridiculously tiny plate size at all. I and others feel she definitely should and I have no doubt that she need not make up lies to do so.
The unvarnished truth is more than enough.
You are reacting to the (possible) lies and exaggerations that you have probably witnessed other reviewers and sites doing.
How about looking at the FACTS which @jca has outlined and stop trying to hang her over the (possible) misbehaviors of other people and sites.
And I disagree that reputable sites such as Trip Advisor and Zagats have too much power. (I think that reviewers for newspapers and magazines have too much power, especially the larger ones and the clout they have. In these cases, it sometimes only takes ONLY ONE negative review to sink a business.
But reputable review sites with LOTS AND LOTS of participants are a democracy and it takes a consensus of opinions to have any significant effect. One pissed off person exaggerating things (cockroaches in the kitchen) will be far outweighed by the multitude who will stick up for the business if it’s worth defending.
But, it’s plain that in this case, the owner caved because she full well knew that she didn’t have a leg to stand on in light of her price gouging, ridiculous tiny plate size and CRAPPY ATTITUDE.
if I get a surly waitperson in a restaurant, I don’t even bother mentioning it because they dont represent the totality of that restaurants policy.
But if I get a surly OWNER, that’s going in for sure because they DEFINITELY DO represent their establishment.
I’m assuming that most people are like me and form their decision on whether to patronize a restaurant by whether a clear majority of the reviews have positive things to say. And I don’t think that these review sites have too much power. I think they have just the right amount of power.
One negative review will stick out like a sore thumb and likely be disregarded.
But I’d be willing to bet that @jca is not the only person commenting upon the owner yelling at her customers for merely requesting something other than tiny plates at a buffet. And I’m also sure that there will be many other reviews complaining about charging high-end dinner buffet prices for appetizers only.
The owners attitude is based upon opinion. The plate size and $30 charge for appetizers only is plain unvarnished FACT. No lies are necessary at all.
BTW. Are you aware of the fact that several lawsuits by owners against reviewers defaming them have been won by the business owner. Do you know why? Because they (the reviewers) were totally misrepresenting things which were easily disproven by FACT.
IF a reviewer claims cockroaches in the kitchen to beef up their negative review there had damn well be cockroaches in the kitchen.
If there are none and someone threatens the owner with that, they know it’s an empty threat.
@jca did not “threaten” the owner. She merely let her know that others would now be made aware of both her tiny plate size and crappy attitude, neither of which is defensible. If one has TRUTH on their side they have no need to threaten anything. They merely need to shine a light on the facts. Period.