Should I tip? (more info below)

It depends on the delivery person.

Is it someone obviously young and inexperienced, and apologetic? Or is it someone who is obviously been delivering pizzas for a while and has a shitty customer service attitude?

And, from that, I would also weigh my decision on whether to eat it or not.

All I know is if I was the delivery guy I would not expect a tip for my mistake. If you are on the fence on this one…if they are genuinely apologetic and admit their mistake then a tip may be in order.

You have to realize that part of this is on you. In fact, you doubled down on the incorrectness when you re-stated to the person on the phone to “use the right door”. I would not be at all surprised if a new driver makes the exact same mistake, because you said to use “the right door”, and that was undoubtedly repeated – with attitude – by the person who took the order.

If you’re ordering from someone who has never delivered to your establishment before, and the directions can be confusing – as they obviously can with your setup – then it’s partly on you to be on the lookout for a confused guy wandering around with a pizza carton, at which point you should greet him with a smile, thank him for showing up, and if you’re planning to do this again, show him the best way in and out.

I’d order from another pizza place so there’d be no worries about them doing something to your food.

Lookat the slip when the driver gets there and see what the instructions are. The driver may not have been the one to take the call and industrial buildings or businesses can be very confusing even if other drivers have been there if that driver hasn’t then they may have had no way of knowing. they should have called while they were on site but the attitude might be just frustration from not being able to find the place. having delivered pizzas myself I can tell you the vast majority of houses and businesses don’t have an address that you can see from the street, most people don’t have their porch lights on, and when there’s a mistake made they generally take it out on the driver who is usually the person with the most to lose and the least to say about the entire process. check the slip and see if the instructions are there.

the above was written with the talk text. I apologize. it doesn’t capitalize or punctuate. I hate it.

I almost always tip. It might not be the drivers fault. I get my KFC and pizza very fast. I don’t tip when they sneak into the building.

Reordering from the same place was a mistake regardless of who was at fault for the mixup. You are at minimum guaranteed your original pies warmed over and probably overcooked.

Not wrong at all. I agree with others though. I would have refused to pay for it and not ordered from there again.

I’m a bit in shock that you wrote all of that about ordering a pizza for your lunch hour. I didn’t read it though. The answer is always the same; if you want to tip, tip. Be a rebel.