Two examples come readily to mind, in opposite ways.
As a college freshman away from home for the first time, excited by the chance to make brand new friends, I was attracted to Sandy, a charming girl from New York. We quickly became close. We stayed up late together in the dorm lounge and gradually confided our life stories. Mine didn’t amount to much, but she listened attentively. Our backgrounds were extremely different.
Before long, and in strictest confidence, she told me some horrifying tales of childhood rape and abuse, which made me all the more eager to prove a loyal, protective friend. She explained that this was why she wouldn’t let her boyfriend sleep with her.
When the word came out that she was pregnant and was suddenly getting married, there was an impromptu meeting in the dorm lounge. Some people (like me) were shocked, and others not at all surprised. Sandy had, it seemed, been giving out a wide assortment of autobiographical tales to a number of people who all thought they were her best friend, and none of the stories matched. She was an expert at garnering sympathy but apparently couldn’t tell the truth to anybody. As near as we could tell, the simple truth was not especially dramatic, but I’d believed everything she said and defended her until the contradictions became overwhelming.
I’d never been lied to systematically before by anyone, and it really shook my faith in people. And I was hurt to find out that I’d been nothing to her but an audience and a source of flattering attention.
Then there was Terry, recruited by our new boss into a department where I’d worked for five years. The boss spoke so warmly about her beforehand that we all suspected it was one of those joined-at-the-hip relationships where new managers brought in their own team from their old workplace, collected a staff that owed them personal loyalty, and repeatedly scored referral bonuses.
Terry was very short, and that’s probably why she always walked around with her unusually sharp chin in the air. The gesture made her look as if she were constantly looking down on people, even though everyone else was taller. She also had a characteristic smirk and tended to echo the manager’s remarks in meetings with a supercilious little “M-hm.” I took an instant and instinctive dislike to her. Privately I labeled her “HLP,” which stood for “horrid little person.” I had to work with her on document production, but I avoided her otherwise and never stopped to chat. I never gave her the benefit of any doubts.
When we learned that she was a cancer patient and no longer in remission, her direct reports were in tears. That’s when I learned from them that she was actually a very warm and genuine person, that she treated them and everyone else fairly and kindly, and that her mannerisms gave a misleading impression. If I’d bothered to get to know her at all, I would have seen that for myself.
The last day she was in the office, she gave me her book of sayings of the Buddha. At her funeral, I felt very regretful that I’d never given myself the chance to be friends with her. This was 20 years ago, and I still have the book.