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Do companies actually read the customer service emails that are sent out after a visit?
I was at the doctor’s yesterday; today there was an email from the *** **** Medical Center, asking me to fill out a 5-minute questionnaire about my visit and whether I was satisfied with the care I received.
Does anyone actually read and analyze these? Or is this just a mechanism to make the customer feel good, but no one ever reads what is submitted?
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