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Dibowac78NN's avatar

Black TV Screen Problem With Elgato HD Game Capture?

Asked by Dibowac78NN (102points) December 20th, 2017

Every time I try to use my Elgato HD Game Capture, on my Playstation 3 it shows that the Software of the Elgato HD Game Capture works, but my TV shows a Black Screen, I have tried to search on Youtube to see if there was a Video that could help me, but none have helped me with the issue at hand, I have tried switching the HDMI Cables that are in my TV, I have tried to use other Resolutions 576p, 720p, 1080i, 1080p, none worked, I have tried to use something else instead of a D-Terminal Cable that came with my Elgato HD Game Capture, I tried to use a Speed-Link Cable with de Red, Blue, Green, White Cables together with the Retro Gaming Cable that came along with my Elgato HD Game Capture, I really just want my Elgato HD Game Capture to work, I have spend my own Money in it to get it, I don’t want to see it go to waste, and my TV is a PanaSonic, my TV supports up to 1080p, my Playstation 3 is the Slim Model the one that came after the Original Model of the Playstation Line, any help, and I mean ANY FORM of HELP is very, very, very, VERY, much appreciated.

Welp..

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5 Answers

kritiper's avatar

Try the different inputs, like HDMI1, HDMI2, HDMI3, VIDEO, AUX. Make sure the game player machine is plugged into an INPUT on the TV, and an OUTPUT on the game machine. If the cables run through a SURROUND SOUND amp, make sure the amp is switched to the proper IN/OUT, OUT/IN plugs.

johnpowell's avatar

You paid good money for their stuff. What has their official support channels told you?

https://www.elgato.com/en/contact-us

Dibowac78NN's avatar

Thank you Kritiper for the suggestions, i’ll be sure to try them as soon as possible.

And John Powell, what they told me well..its more like, i watched their PS3 Video how to do it, which i tried to as instructed in the Video, but that didn’t work.

Dibowac78NN's avatar

YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!, Okay, so i did some reearch and did what you guys told me, and did what Elgato had to offer with Help, and it worked, thanks to the both of you and Elgato Supprot Team!!!!!!!!!!.

Ps: Have a great holidays and early new years/eve.

kritiper's avatar

Far out! Have fun!!!

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