General Question

basstrom188's avatar

Why has my Samsung Galaxy Tab A6 stopped?

Asked by basstrom188 (3985points) April 8th, 2018

Displayed is the message: process com.google.process.gapps has stopped
This is preventing me from accessing my apps. Can anyone tell how to overcome this problem. Have turned off and restarted the device with no effect.

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5 Answers

elbanditoroso's avatar

I can tell you how to solve the problem, but you won’t like it. You would reset it to factory settings, the by-product being that you would lose everything on the device.

RedDeerGuy1's avatar

@basstrom188 write down your phone number list and passwords and anything you want to keep before you reset your device.

basstrom188's avatar

Panic over it started working again.

Tropical_Willie's avatar

Go to battery app and check which app was using the most battery time. Then remove and shut down the phone for a while. Restart phone and tomorrow re-install affecting app.
My “Gas Buddy” app hung while doing an update; it was using the most battery, I almost couldn’t keep up with battery use on a high amp charger in my car.

SergeantQueen's avatar

Back everything up on your phone incase this happens again. Send everything to your gmail account.

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