@Yellowdog, what you’re describing is one example of one effect of systemic racism. It’s not just pricey coffee shops like Starbucks that certain low-economic/impoverished areas don’t have access to. However, blaming individual stores won’t do anything to solve this problem. On a surface level, we can understand it as a result of the free market. If an area is too impoverished for the people to afford a store, it won’t have a presence there. On another level, we can see how this has real consequences for people. One of the more troubling results has been given the name “food desert”—when there is no grocery store in a community, making it difficult if not infeasible for people in that area to get adequate nutrition. There are people and sources that explain it better than I can, if you look up the term. There are people working to address those kinds of issues as we speak, so that fewer people suffer, though I can’t say I know specifically what they’re doing or how well they’re succeeding.
Getting to the racism part of it: systemic racism is a distinct issue from an individual acting in racist ways, though the two kinds of racism are certainly related, and in some cases can be one in the same. Systemic racism is the ways our society is structured which perpetuate racial disparities—which can sound lofty when said that way, but when it’s broken down into specific examples, it’s quite grounded in measurable data and lived experience.
It can be easy to say “our laws no longer allow racism, so it no longer exists,” but even a cursory review of history will show it’s not that simple. If you have Netflix, I recommend you checking out the show “Explained,” in particular its first episode, titled “The Racial Wealth Gap.” It’s only 15 minutes long. In addition, or instead, I recommend you listen to this podcast episode, which is directly related to that episode of the show. It’s a little lengthier, at 83 minutes, but well worth the listen. Either one of these, or both, provide a focused discussion on an issue that illustrates some of the mechanisms behind systemic racism, as well as how it intersects with personal biases.
Back to Starbucks: at first, @Yellowdog, you seemed to try and argue that since Starbucks as a brand was about diversity, that the individual employee could not therefore be racist (despite the information that has come out about the incident, including the many customers who witnessed and spoke out against that individual’s racist behavior). You then seemed to switch, and suggest that Starbucks as a whole is racist (for systemic racism issues I discuss above, which are indeed real issues in society), but still will not say the individual’s actions were racist. (Again, despite the information and witnesses saying otherwise.)
I’d like to point out that what individual employees do at a store—including racist behavior like was witnessed at that particular Starbucks—is not necessarily what the store as a whole represents. Even so, how the company responds matters. Starbucks made an effort to distance itself from that employee and her actions, and to show that they in no way condone that sort of behavior. With their day of training, and the “drama” of shutting down their stores for a partial day, they also made an effort to show they would try and improve whatever it was that led to that incident. They were willing to acknowledge (and to a certain extent confront) a topic that much of the US would rather sweep under the rug: racism. At least they did that much.