Innumeracy is a big problem in the U.S. People have no idea how to assess the credibility of a poll. Even people who have taken stats may not have taken sampling.
The only way to know how to take the results of a poll is to understand how the poll was taken. The gold standard is a random sample of the appropriate population. If you have 1000 or more respondents, you’re in good shape, usually.
But, Bri L, you are right. Pollsters can, and do, mess with sampling technique. They will select a population that is biased towards them, say Southerners, and sample just that population. They represent the poll as a random sample. And it is. Except it’s just a random sample of Southerners. They are a good deal more sophisticated than this, so it is often difficult to understand the population they sampled, even if you can get them to tell you.
They also attempt to directly influence results through polling techniques, where you ask an apparantly unbiased set of questions, and then ask, did you know candidate A supports this? If you knew that, would that change your willingness to support Candidate A? People say yes, and then they go into the supporter column. The candidate releases their “internal” poll, and uses it to try to influence others.
Another thing that causes problems is the way people are forced to answer questions. Many people have not decided this far from the election. So pollsters often ask “If the election were held today, who would you vote for?” These people’s choices are very fluid, and yet the pollster is acting as if they are a solid supporter. Many people haven’t even thought about it yet. So there’s lots of wiggle room in responses.
Some pollsters have a vested interest in being correct. These tend to be the independent pollsters. They can’t sell their results unless they are seen as accurate and unbiased. Even known biased pollers (Celinda Lake for the dems, eg) can be accurate, because they don’t want to be seen as being sloppy methodologically.
So, lots to watch out for; lots to beware of; and yet, it all does even out. There are sites on the internet that report the results of all the polls, and show an average. Sometimes that gives you a better idea of what’s going on. Also, polls get more and more accurate as we get nearer the election. Right now, there’s a lot of bouncing around. So take everything now with a grain of salt.