What are your thoughts on customer service phone calls?
For example: You have a problem with your bill for your internet / phone line. You call into the company phone number and are asked numerous questions by an automated voice to get your account pulled up. Then you have to listen to their long prompts just to get to the number you need to push for your scenario. You’re also pushed to hang up and visit their super helpful website… Half the time you don’t get an option to speak to an actual person unless you keep hitting pound or all zeros to bypass the system. When someone finally does answer, you have to tell them again all your account info even though they supposedly had it pulled up.
Are they wanting you to get frustrated and hang up or do they actually think this system is helpful? An actual person answering would prevent 15min or more wasted.
Observing members:
0
Composing members:
0
17 Answers
In some instances (not many) I have found it to be more convenient than talking to a cs rep who is constantly apologizing for my problem instead of telling me what to do to fix it!!! With my particular cable company, you can say agent at any time & you’re transferred over to a living, breathing human. I’ve NEVER understood the concept of giving them my account info twice though!!!
I have fun with the voice-recognition phone trees. “In a few words, tell me how I can help you.”
I’ll just repeat, in increasing volume, “I want to speak with a human” until I finally get a human.
I hated calling Comcast. Poor English and constant upselling.
I switched to Comcast Business (I only have internet) and I saved 23 bucks a month. And the support is freaking amazing.
After experiencing this so often with my cable company I learned a quick way to get a real person ..I hit in the choice of ” Are you a new customer” and I get answered right away then they transfer me to the right department…works every time!
My dog gets really scared when I talk to customer service robots.
I wonder if they ever review tapes of customer reactions to the GD F**** prompts that get you now where. If they are actually that concerned with customer service, they should.
I hate them all. My last call was for my new cell phone and the English is so bad, the call took 4x longer, multiple repeats, spelling of words (like my street name, etc…) Horrible. I chewed on her a little bit.
I could never understand why they ask you to key in the last four digits of your social or your account number or whatever, and verify things, and then if you end up speaking with a person you have to do the same verifications all over again.
When I press zero to speak to a person, I get annoyed when the recorded voice says “that is not one of the choices.” I will end up pounding the zero a bunch of times until the automated system realizes that I need a rep.
I dislike them a lot, I got one for my new cell phone ,did I enjoy the experience and how I was treated at the cell store?
I just said the staff was fine, now leave me alone.
I got another when I bought new tires for my truck, same thing did I enjoy the experience type thing.
@jca2 Exactly!!!! On my cell call, I went thru the whole thing, only to be thrown back to this poor girl who could barely pronounce my name.
@Dutchess_III That’s what I chewed on her about, the system, not her english or anything. I just said, please tell your bosses that this is two months in a row I’ve had to call and spend 20 minutes in automated and get sent to you after and have to go thru it all again.
OK. I’ve been in customer service. People can get downright personal!
I agree. Those systems really, truly suck.
I hate them, but Im better at managing my stress.
Spam calls get me pissed, because they all work always interrupt something. There is one I get a lot, but always a different number. I simply say I will murder them in their sleep, and hang up.
I can put if off for days and days. Not having a service is not as bad as dealing with the customer service idiots.
God they are frustrating. They are like a tape recorder that say the same phrases over and over, even when it’s not appropriate.
Answer this question 
Composing members:
0
