Do any Jellies know anyone at Hyundai Customer Care?
Asked by
cookieman (
41886
)
February 5th, 2022
from iPhone
I know this is a shot in the dark, but I’m getting to the end of my rope with Hyundai.
My leased, 2019 Hyundai Tucson broke down on December 14th. I had it towed to the dealership where I leased it from. It’s still under warranty.
It took them until January 21st to even look at it and diagnose it and send the report to Hyundai Corporate.
They denied the warranty claim and refuse to cover repairs. What’s more, they refuse to provide me with a report so I’m not totally clear what’s wrong with it. The service manager told me the car was “neglected@, which makes no sense as I had it serviced multiple times. This is also my third Hyundai with them with no issues.
Anyway, they assigned me a case manager at Customer Care. It took fifteen calls and two weeks for him to call me back. Refused to give me details and just repeated that Hyundai will not cover it under warranty, there is no way to dispute this, and refused to connect me to anyone else. Then he hung up on me. I tried calling back multiple times to different lines with zero results.
Yesterday, I spoke with the owner of the Hyundai dealership where I leased it from and she tells me this is typical and Hyundai is a horrible company and they won’t even speak to the dealerships.
She said my best bet is to find someone who works in customer care who will actually talk to me.
So, I come to you Jellies in hopes you have some advice.
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10 Answers
I don’t, but you could try your state insurance commissioner.
I’ve always had success with writing to the CEO. If the CEO is in Korea, then find out the name of the person in charge of Hyundai USA. Write to that person and I can 99% guarantee you will have some kind of satisfaction. My mom always taught me not to deal with customer service, but to write a letter right to the top, and that’s what I’ve always done.
I had a problem with Nissan about 18 years ago. My engine overheated and the car was towed to a dealer that was not the dealer that I used, since I was about 20 miles from home. My car was always maintained at the local dealer, and of course they have the record history in the computer to prove it. After several weeks of stalling, the service guy at the dealer where my car was told me “my priority is cars that were purchased here, and since yours wasn’t, I can’t tell you when your car is going to be fixed.” I called my local dealer, where I had a good relationship with the Service Manager. I asked him what to do. He told me to call Nissan USA and he gave me the number. Within a half a day, the dealer where my car was called me back, they gave me a time frame for getting my car fixed, and all was well. That’s one example I have, and I know it’s not an example of bringing the complaint to a CEO, but I have a file full of letters to the CEO’s and it’s usually successful, too.
@jca2, these days, is that still a postal letter written on paper? I’ve been wondering if companies even know what to do with those any more.
I know it’s antiquated but it’s always worked for me, @Jeruba, most recently about two years ago.
@Tropical_Willie: I had three of the services done at the dealer and the others at a place up the street.
@jca2, I agree that a postal letter is still the best medium for some things. I even still write letters to some people (some printed from the computer and some actually handwritten), mailed in an envelope with a stamp and a return address sticker. I just wondered if that’s what you were talking about.
I had a problem with my car a couple of years back and they were jacking me around on the warranty work. I contacted a lawyer and the problem was resolved quickly. I live in Ca where there are lemon laws to protect customers from shoddy warranty problems. I don’t know where you live so can’t tell if this will do you any good. The lawyer I used specialized in lemon laws. Her name and contact is below. Maybe she can help, or maybe not but it’s worth a phone call.
Kimberli Zazzi, Esq.
Lemon Law Pro
3511 Del Paso Rd # 160–220
Sacramento, CA 95835
(916) 836–8565 – Phone
(916) 836–8583 – Fax
111 N. Market Street Suite 300
San Jose, CA 95113
(408) 610–3610 – Phone
(916) 836–8583 – Fax (electronic main fax)
BTW, it didn’t cost me a cent and the manufacturer paid for my trouble and Kimberli’s fees.
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