How does the discount on mislabeled groceries item work?

That sounds like something that is left up to store policy. Each store will set their own rule regarding mislabeled items. Some stores will sell it to you at the lower marked price, but some stores won’t. They will simply apologize and then correct the label.

@Hawaii_Jake It’s a law in Canada. I have never had the gumption to invoke it. It was never used while I was a chashier.

It might be a law in other countries.

Here it is individual store policy. Yes I have asked for my discount. I don’t think we’ve ever had a $10 discount. Some store have it where you get the item for the price it rings up and it can’t be changed to the actual price. Most stores have stopped doing this, but it did used to happen

@RedDeerGuy1 That’s wonderful! It’s within your rights to invoke the law. I understand it might be difficult.

t isn’t a discount, it is the correct price.

It is a law violation to have a price on the shelf or attached to the item, but then “the machine charged a higher price”. That is fraud and deceptive advertising.

Some stores will give you more off the correct price for catching them on it.

@zenvelo Oh ok. Thanks.

Many years ago, store were advertising prices really low just to lure people into their store. Then, when you got there, they claimed it was a typo & charged the full price. I think they called it bait & switch. So, laws were passed that it was the store’s responsibility to advertise the correct price & IF they failed to do so, they were legally bound to sell it at the cheaper price. This was back when stores put price labels on the items & there were price labels on the shelves. I went into a store one day where a $10 item was marked on the shelf & the item itself at 1¢. The store manager wasn’t happy, but I left with my item for a mere penny!!!

Then people got greedy & started switching those labels with their own price. Once stores became aware of this, they STOPPED honoring the price deal as well as prosecuting those switching labels with shoplifting!!! A few stores charged their loss to the stock clerk who made the error to begin with.

I don’t know the law in Canada, but it should be close to the same.

The Scanner Price Accuracy Code is a voluntary, but widely practiced, policy that was created by the Retail Council of Canada in 2002. The feature that you are asking about (called the “Item Free Scanner Policy”) works like this: if the wrong price comes up when scanning an item during checkout, the customer is entitled to a discount of up to $10. So if the item costs less than $10, it is free; and if it costs more than $10, then it is discounted by $10. This discount must be requested, however. It is not incumbent upon the store to give it to you automatically.

@SavoirFaire That’s what my store has. We have tags for the prices. Yellow is full price, green is sale.

We go so far as to honor sale price even when another guest put the item in the wrong spot. For example, an item priced at $2.79 gets put in the slot for an item with a green tag priced at $0.99, we have to give them the 99 cent price for the item. Even though its not our fault someone was lazy and put the item in the wrong place.