Social Question

RedDeerGuy1's avatar

Would it help shorten the wait with customer service if you could speak multiple languages?

Asked by RedDeerGuy1 (24945points) August 29th, 2023

Are wait times different in different languages?

How many languages can you speak well enough for calling customer service?

For example for banking or Amazon?

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2 Answers

JLeslie's avatar

I’m in the US.

The Spanish wait is usually much shorter. If I call for customer service and am waiting for more than five minutes I sometimes call on a different phone to the Spanish line and get right through. 90% of the time the person is very fluent in English and I can still use English. Once in a while I need to use my Spanish.

RedDeerGuy1's avatar

@JLeslie Thanks for the answer. I wonder if at the beginning of a bot asking for what language do you want, that you should be able to list more than one? That would help.

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