An urgent bank account question: Have I done everything in this situation? If not, what more should I do?

Was the person you were transferring money to on their device at the time? I wonder if the account registered their receipt of the money as an attempt to access. It’s the kind of thing that the bank representative should have known but is likely to have not actually known.

The other possibility that comes to mind is that you were the target of a random automated attack. There are people who set up programs that try random numbers and then input the most common passwords until they get lucky. As long as you have a strong password, your account will never be under actual threat from this kind of attempt. But it was still the right move to change your password.

Overall, you’ve probably done all you can. The fact that they failed to access your account is reassuring, so you’re probably safe if you don’t keep getting email warnings.

@JeSuisRickSpringfield the person I transferred money to was a delivery man. When I received the email I just scanned his QR code. I don’t know if it was him. The automated attack sounds more likely. Thank you for reassuring me that it isn’t as serious as I thought.

Are you on a VPN? That can make things like this happen. If you can enable two-factor authentication it’s much more secure than a simple password.

You did the right thing. Treat everything with suspicion and if you are unsure check with your bank’s fraud department.

In this case it is unlikely a scammer would try to access your bank account at the same moment you were accessing it yourself so I think @Blackwater_Park is correct.

Banks monitor for unusual activity to prevent fraud. Logging in from an unfamiliar IP address, especially one associated with a different geographic location, can trigger security measures.

This has happened to me with someone trying to hack into my facebook. It’s scary.

Can you set up an additional security measure like when you log in you need to be texted a code?

Also, in the US we can freeze access to our credit reports so new loans and credit cards, can’t be opened under our name unless we unfreeze our information. I don’t think it helps with someone trying to hack your bank account, but several years ago someone tried to open a bank account in my husband’s name and that prompted us to finally do those freezes, they had his social security number.