When a restaurant makes a mistake, do they pay for it or does the food delivery app?

In this case, I’m specifically talking about GrubHub. I had a busy night tonight and so I treated myself to some Taco Bell and I used the GrubHub app. I like GrubHub and I have the added bonus of getting the premium service because I have an Amazon prime account and that’s an added benefit.

When I got my order, my taco meal was correct, but I had also put in an order for their loaded nachos. I’m very picky about what I want on my nachos, plus, if you get all the available ingredients, it really makes them soggy and hard to eat. So I asked for steak, not beef, no beans, no sour cream, no guacamole and no red sauce. I like the red sauce and guacamole but they just help make it too soggy. So when I got my order, I opened up the nachos, and not only did they give me beef instead of steak like I requested, they dumped all the other ingredients on too. I absolutely will not eat anything with sour cream on it.

I quickly went on the app and got the money that I had paid for the nachos plus tax refunded. GrubHub doesn’t give you a hard time about that or make you wait. But I got to wondering after the fact, who has to cover that refund? Because obviously it was the restaurant, where I guess the people working tonight didn’t want to be bothered to look at the details of the order, so I really hope it wasn’t GrubHub that had to pay because they shouldn’t have to.