Do you think this is strange?

Making a claim on the PO for an undelivered package is a rare situation I’ve not experienced, so I’m not sure how common it is. It seems a little odd, but postal in different areas will do different things, and what they do varies from person to person. I have had some of them try to communicate with me via notes or coming to my door, and of course in person if I happen to be out when they come by. Some of them can be quite conversational, and/or suggest unusual ways they can deliver the mail.

I can imagine the carrier may have been asked by someone looking into it, and the carrier might have then tried to investigate a bit by coming by. It doesn’t seem that odd to me, given that you made a claim that a package marked delivered didn’t actually get delivered.

I guess not. In general, I don’t like when people come to my door because I’m an introvert and I would much rather talk to them on the phone or through email or text. I don’t know if they will come by tomorrow or not, but I wish they had waited for me to get back to them tomorrow. I just had that one bad experience with the post office before where I was told that because they said it had been delivered, that was the end of the story. No looking into it or anything.

The PO probably looked into the delivery, found who the carrier was, talked to that person and asked them to go out to ensure the package was delivered. That isn’t a big surprise. What I suspect happened is that the package was delivered to the wrong address. Either it was addressed incorrectly or the carrier delivered it incorrectly. Either way, someone else got your package. If the PO is saying the carrier knocked on your door and that didn’t happen, it might be the package was addressed incorrectly and the carrier delivered it to the address which was on the package. They then went back to that address and knocked on the door to ask.

As a side-note, I would not do business with the second company again. It is their option to use the postal service for delivery so really, if it is lost in the mail, it is on them. When you mail a package, you have the option of insuring that package. What they are doing is trying to pass the buck when something gets lost, sending their customers into a circle-jerk of bureaucracy that will end up being far more frustrating than actually not getting the package. This company doesn’t care about customer service. They will do whatever they like and never take responsibility for any of it.

I agree with @seawulf575 that the company should make it right, and not make you go through this runaround. I had a problem once with a package that was shipped via USPS, from Kohls, and when I called Kohls, they tried to pass it on to the PS, and then I decided this is bullshit and I called Kohls back and pressured them, and they then mailed me a new item. @seawulf575 is right, the company should make it right, not make you go through this. Then the company should take it up with the USPS. The bottom line is you still don’t have your item(s) and the company should use a carrier that is more secure.

I like when Amazon delivers a package and photographs the package at my front door. I also have GPS coordinates and a description of my house and where my house is (name of the complex, entrance number, second house on the right), in my Amazon profile, so there’s no reason why they should go to the wrong house.

@seawulf575 I probably will not order from them again, but because I’m not really expecting satisfaction from the post office, I talked to them again and they did send me a gift credit to use to reorder the items. And this time, when I got the tracking information, I noticed that they are using UPS. So hopefully that will go better but we’ll see.

Unless something went wrong if their end, I know that the shipping address was correct. And the package was allegedly delivered about a week ago, so if anything, I think the the local mail person was knocking on my door yesterday to talk to me about the issue. But again, no note. And I’ve tried to return the call which I did find out was their number or one of them, but they’ve not been picking up. I most likely won’t order from
them again but I did want the particular two items that I had ordered so I’m hoping they get delivered. Oh, and another reason that I think your first suspicion is correct, that of it being delivered to the wrong address, is because I had another package that day from a different company that also was not delivered, even though they claimed it had been. The only other thing I can think of is that somebody swiped it but if they just left it down in the lobby, that’s still their fault because they know they’re supposed to bring it up to my door. Things don’t disappear from in front of my door but they have disappeared from the lobby. It may not even be somebody in my building. It would be really easy for somebody to zip in that front door and grab a package and then leave.

@jca2 yes, in this day and age, I think every delivery company should have to take a picture of it being in front of your door. I think UPS and FedEx both do as well but the post office does not.

So I have an update. I just had an Amazon package delivered and right behind that guy was the mailman. So I did get to talk to him today. He says that he left the packages in the lobby, and then I explained to him that at least half the time when my packages are left in the lobby, they disappear. I told him I don’t know if it’s somebody in the building or somebody just quickly opening the outside door and snatching the packages. We don’t have buzzers on the outside door, although I wish we did.

So he’s going to let the postmaster general know and he will look into it, but of course he was unable to tell me how the rest of that would go. One good thing, and talking to him I think I was able to get him to understand why it’s important to leave any packages that won’t fit in my locked mailbox in front of my door. The only thing that was odd was that he said he came by around the same time yesterday and I was definitely home and sitting near the door. So if he knocked, it must have been the softest knock in the world.

@LifeQuestioner were you the person whose neighbor you had an issue with a few months ago?

@jca2 yes, but there’s a different person living there now. And all has been calm in the building.

Glad to hear some of the mystery has been solved. Yes, leaving packages in the lobby, if it is not staffed, is really a bad idea. I’m not sure what the solution would be but it does seem like it would be really easy for people to just grab and go.