What is the best way to go about this? (details in post)

Emailing them won’t do any good. You’ll be lucky if you can even get to a human – chances are that you won’t.

But the main point is that without her phone (and the 6-digit code they will send to it), they don’t know you are the customer. So they won’t do any changes.

An obit prob won’t work either – a death certificate (certified) may be required,

You can sure try contacting them. Maybe call them. Explain the situation.
Do you have her D certificate? That should be all they need. Just make a scan of it and save it in your files for others who may require it.
Let me know what they say.

Their terms of use probably specifically forbid trasnferering the account to another person so if you were to get in touch with them they would probably close the account imediatley.

Possibly, your dad could get it switched to his name, but I highly doubt you can put it in your name, but maybe so.

You could try to read the fine print of the terms of the agreement. You maybe can scan the document using ctrl F for a search box and use keywords if the document is very long.

Or, call and don’t give them any of the account info and just ask the questions if there is a way to change the name on the account without resetting the account back to original and losing the shows you want to keep. I would call two separate times and see if you get the same answer.

If you wind up having to start from scratch you will probably be able to get some sort of introductory deal and save some money, but I know a few dollars doesn’t really matter in this situation.

I agree if they are told she died they might shut down the account immediately. Maybe you can change name and billing without any mention of her passing away.

If you want to withhold details and get them to switch the account, they might ask you security questions (like what is your favorite place to vacation or your mother’s maiden name).

Close her accounts and open you own. You’ll likely need a death certificate to close hers.

^ Will not be doing that. I will start by changing the password once I have access to her email and then I will try to change stuff later. Seems easier that way. Thanks all. It seems dumb how complicated they want to make it. She’s dead and I am paying for it, so seems weird they would close the account. I won’t risk that. I will try this first.