Anyone else think Time Warner Cable is the Evil Empire?

Here you go…

http://consumerist.com/search/time%20warner%20cable/

Also, IMHO, this exonerates them slightly. From this link.

On the most liberal end of the spectrum for movies in recent years has been Warner Bros. – JFK (1991), The Iron Giant (1999), South Park: Bigger, Longer and Uncut (1999), Good Night and Good Luck (2005), V for Vendetta (2005), A Scanner Darkly (2006), Rendition (2007), and In the Valley of Elah (2007). It is indicative that following complaints about racial stereotyping in Warner Bros.’ Pentagon-sponsored action adventure, Executive Decision (1996), the studio took the unusual step of hiring the services of Jack Shaheen, an on-set adviser on racial politics, resulting in what was critically received as one of the best films of its genre in a generation, Three Kings (1999).[vi] It may be no coincidence that Warner Brothers’ parent company, Time Warner, is less intimately tied to the arms industry or the neoconservative clique.

kev, You Da Man !

Not only that, but Jeff Simmermon has singlehandly changed my perception of the company. He’s even posted on Fluther.

If only all utilities would hire someone to manage their online perception.

Some outages are easy to pick up on because there’s a piece of addressable equipment that fails and systems in place realize what customers are impacted by its obvious failure. But much like the power company the last mile or so of your service doesn’t include addressable equipment and outages which may be partial (like just certain channels, or box types) aren’t easily picked up on. Even if someone can drill down to check other equipment in your area, if the outage is partial (which it may be, it can get confusing if you don’t work with it daily), it may be difficult to call.

When I fall victim to these things (it’s been windy this year), the cooler I am about it with the rep and just ask simplified questions, the more I seem to be able to get done for myself and family. “Can you check other equipment in the area?” or “My neighbors have told me they’re out too, is there an escalation path we can take?” are good questions to ask. Actually showing some interest when dealing with any customer service types from utilities to banks has always gone a long long way for me.

In the worst case scenario, I’d imagine a few calls from people who are out in your area will trigger the dispatcher or field tech to either check a pedestal or escalate the problem to someone who handles distribution.

@andrew most companies have communications policies that restrict blogging, commenting, tweeting, etc. for the protection of everyone involved. I can’t say exactly who I work for (according to above mentioned policies), but people who work at these type of companies are users of the services as well. I’m a technical person and can’t really help too much with other problems, but I know the people I work with are very passionate and take a LOT of pride in their work.

@skord Understood, but similar to the way that Comcast responds very quickly to their twitter account, hiring Jeff Simmermon to extend personal service through the blogosphere and forum-osphere is a very, very saavy move.

I am going to have to call Simmermon. TWCs answer to my problems is to bury another cable in my backyard from the pedestal to my house head-in. I am now on my 5th cable. Which is ridiculous, since all the neighbors on my block are having the exact same problem! Most of them have bailed to Uverse – guess I am next.

ALL MONOPOLIES ARE EVIL BY DESIGN & NATURE!!!

I listed them as one of the companies I would not work for so I would say yes they suck badly. I have to use them for my cable TV and my ISP. They suck so badly they don’t even have a phone in their office so you can’t call and complain.