General Question

Mtl_zack's avatar

How do I fix this iTunes problem?

Asked by Mtl_zack (6781points) March 4th, 2009

Whenever I want to play a sample of a song, it makes me fill in my iTunes account name and password in order to “authorize” my account. I do, and then “the required directory was not found or has a permissions error. Correct these permission problems and try again, or de-authorize this computer if permissions can’t be changed” pops up.

What’s the problem and how can I fix it?

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9 Answers

Imastarwars1's avatar

Mabye you got your password wrong or something I would google it

PupnTaco's avatar

Run Disk Utility—> Repair Permissions.

TaoSan's avatar

Yeah, disk utility, definitely.

Mtl_zack's avatar

So I did the verify permissions and repair permissions, but it still doesn’t work. Should I back up and re-install iTunes?

TaoSan's avatar

I’d try simply try de-authorizing your computer, reboot, authorize again.

Maybe that’ll do the trick

One question, does your iTunes library reside on an external drive?

Mtl_zack's avatar

My iTunes is backed up on an external drive.

One thing that I forgot to tell you is that I just got an iPhone. I had an iPod touch and I gave it to my brother, which he used on his computer with his own iTunes account. When I tried transferring apps that were backed up to iTunes onto my iPhone, they didn’t work. Could this be information of value?

TaoSan's avatar

any news?

Mtl_zack's avatar

I emailed iTunes support and they said to delete the folder SCINFO. I searched in spotlight, but I can’t find it. I replied to Apple and showed them some screenshots. Hopefully I’ll get a response soon.

What is SCINFO? Where can it be found?

kevinconley's avatar

Did you ever get a solution to this? I’m having the exact same problem (may 7, 2010), having migrated my itunes from old power book, to rental macbook, to new macbook pro. Fully one third of my nearly 3000 iTunes songs are inaccessible!

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