General Question

essieness's avatar

My laptop boots up to nothing but a black screen. Can you help?

Asked by essieness (7703points) March 20th, 2009

I have an HP Pavilion dv6775us with 32bit Vista. When I boot up, it acts like it’s going to start up just fine, then it goes to a black screen with a mouse pointer. I can’t even go into safe mode. Any tips?

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17 Answers

sandystrachan's avatar

F8 on start up and tell it to boot to last known working sector,
failing that tell it to start in safe mode

essieness's avatar

k, i’ll try that

sandystrachan's avatar

i have had to sort my brothers laptop a few times that has done this.
my desktop messed up once kept rebooting for no reason turned out i had a virus.
what led to the laptop not booting up correctly

allen_o's avatar

Get a MacBook, they break less

sandystrachan's avatar

and where is the proof that Macs break less ?
essieness may not want to spend a fortune on a new system,and may have the same views on Macs.

essieness's avatar

Yeah, I’m not really on the market for a new laptop. If I was, I might get a Mac, but I can’t afford one right now. I’m happy with my HP… when it works,LOL.

sandystrachan's avatar

if pressing and holding F8 on start-up doesnt work then come back and say what you see.
will help further

essieness's avatar

@sandystrachan Thanks. Give me a little bit.

sandystrachan's avatar

it could be overheated,could be a problem with the motherboard if thats the case i think it may be time for replacement but plenty to try before it comes to that

essieness's avatar

Ok, I pressed F8 and chose “last known good startup” and now it says it’s “checking the disk”.

sandystrachan's avatar

checking the hard drive because of an unknown command/corrupt partition thats a good thing

sandystrachan's avatar

did that help any ?

patg7590's avatar

put Ubuntu or Hackintosh on it :]
ANYTHING but Windows

simpleD's avatar

@sandystrachan: This may not prove that Macs break less (though I have witnessed my PC-using colleagues experience much more downtime than me in the same work environment) but Apple consistently ranks highest in customer satisfaction. 2005, 2008, 2009, for example.

essieness's avatar

Nah, I’ve got a friend looking at it. She’s going to scan my hard drive and make sure it’s ok. She has a Vista installation disk, so she’ll just reinstall it if nothing else works. Thanks for your help though!

tehrani625's avatar

I hate my mac, and everyone that I know who has owned a mac has had a HD die. It has happened to me too. So no stay with your HP, do your best to keep it running. I also live my PC. It has done the same thing that your talking about except I let it sit with the black screen and about a half hour latter it started up and was fine. Have you tried calling customer support?

essieness's avatar

update: I got a brand new hard drive… so I’m good now.

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