Another hairy problem: salon diplomacy and protocol?
Asked by
Jeruba (
56062)
July 16th, 2009
I resolved my last question in this sensitive area. In the end it turned out fine, thanks in great part to so much help from flutherfolk. Now I am back with another problem involving the delicate matter of client/stylist relations, especially tricky where there are two professionals involved.
If you remember Randy and Steve from last time, here’s where we are now:
— Randy is still doing my color, and doing it beautifully.
— As a pro, Randy carefully guards his exact color formula.
— Last month, Randy had to break his appointment with me, so because I was seeing Steve for my cut, he gave Steve my color formula for just that one-time use.
— Steve is finally getting my cut right. Perfect. Just what I wanted.
— Since then, I have reached my decision to take the early retirement package. I am going to be leaving the workplace and also making some reductions in discretionary spending. To me this means, for one thing, choosing between color and cut, which do add up to a luxury. After much soul-searching, I decided to maintain the color and let my hair grow out so I can tie it back or put it up, but not be fussing with dryers, curling irons, and lots of products every day. So Steve’s last great cut was probably the end of my present style.
Question
— Do I continue to see Randy for my color, and just have Steve oversee little trims to help me grow out gracefully? Is that fair to Steve?
or
— Do I ask Randy to take me back for the trims since he is doing my color, knowing that he fired me as his client for cuts and that Steve is the one who got it right (and is a better conversationalist)?
or
— Do I ask Steve to start doing my color now so he can also handle the trim, when Randy’s been my colorist for 20 years and all three of us know that last month Steve used Randy’s special formula on me?
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10 Answers
personally, I would just make appointments with Randy. You know he does the color the best, he is probably better at it that Steve if he’s been doing your hair longer. A little trim here or there can be performed by Steve, since Randy fired you I didn’t know such a thing could occur!
This shouldn’t be an issue, you are involved both but still not spending as much since you are only getting trims.
I’m very interested in seeing how this will turn out. Hair dressers tend to be hyper sensitive. Keep us informed.
Take Steve and Randy out to lunch/dinner and explain your problem to them, and let them decide.
I would say just see Randy for color, and let him do a light trim when needed such as fringe bangs. They are in a professional business, so keep the relationship with both of them friendly, but not too personal. Then there shouldn’t be any problems with “hurt” feelings from either of the stylists. Defiantly let them both know your need to scale back at the Salon.
Continue things as they are with Randy. Tell Steve that you want to grow your hair out. The obvious thing to do for that is to simply do upkeep trims. He doesn’t need to know that the reason is financial instead of going for a longer, simpler look. I don’t see a need for any real explanations or conflicts here.
I’m with Supacase. Randy for color and Steve for trims, but tell him you wil be coming less often as you are planning to grow your hair out. That should keep everyone happy, including yourself since you are having each do what they do best for you.
Randy for color and Mr. Jeruba for trims while hair grows out. Tell him to snip the bottom while the layers catch up.
i am interested in why you got fired by randy. i didn’t know they could do that, and i can’t figure out why they would want less customers by “firing” them. i guess they could do anything they want, the question is why?
Good answers so far. I’m thinking about them. You’re helping me think. Thank you.
My previous question (linked in the details section above) explains about the firing. I guess a professional can do anything he wants with respect to a client. I was surprised, but logically I can’t really see why not.
It’s questions like this that make me blessedly relieved that I shave my head. All I have to worry about is sunburn, and not giving grievous offense to people who cover my head in noxious chemicals.
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