Comcast says I'm using "too much", has anyone had this happen?
I have a 20mbps plan with Comcast and I’m not going to lie, but download 4GB files every day, two or more. They take around 20 min to complete. Real time saver.
Now Comcast, I know they have caps but they called me and said I’m in their “10% top users” and say I “hog” the connection. If I don’t slow down a lot, they’ll drop me, and I was just in the process of signing up for their 30mbps plan and phone service, but having second thoughts.
I have Verizon too, so It wouldn’t hurt me to drop them, instead of them dropping me. I was wondering, has anyone ever been notified about their usage? Why advertise these speeds and actively give them to customers if they can’t use it to their full advantage. Yes, they want Mom and Pop to get their email faster and download those cute family vacation photos faster, but we all know thats’ just a waste.
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13 Answers
Hasn’t happened to me but have read an article abou this on cnet. I think it’s a 250 gig cap. Makes me wonder what your downloading 4 gigs of a day…
I say drop them. Verizon is better.
Well, it’s not the content that matters, just the principle. If I left my computer downloading 24/7 – I can download over a terabyte a day.
250gb cap for a month? It’s sad that we can only use what we pay for only a certain amount per day.
@cyndihugs
I’m really thinking about it, I have Verizon DSL, but I get around 2.6MB download and 1.1MB upload so I love the ratio with Comcast, I just wish FIOS was available :(
I say regardless of who you go with , they will ALL ditch you if you download 4gig + a day .
If you have a monthly rate do what everyone else does .
@sandystrachan
It’s usually 10GB a day, but as far as I know, Verizon doesn’t have a cap.
Yeah, it sucks when they sell you unlimited and then bitch cause you’re using too much. Well duh, that’s why I bought unlimited!
I’m with a wonderful third party service called Teksavvy here in Canada. They lease Bell’s lines out, and until just yesterday provided unthrottled dry loop DSL 250GB/mo for $50CDN. Now I have to call them up to pay an extra $4 for no throttling, this is because Bell are being absolute bitches and throttling their wholesale customers AND regular customers, so Teksavvy is fighting against this, hence the surcharge for an unthrottled connection.
I’ll just continue downloading and get my use out of it.
It’s Comcastic !
You may have grounds to be part of a civil suit. I believe that there is a class-action suit against Comcast in the works over this issue. I wish I knew more about it, and I may be mistaken, but I’m sure you could Google it.
@crunchaweezy: I just left Verizon for Comcast, and I left Comcast for Verizon four years ago. If Comcast pissed me off enough to cancel all lines and refuse to pay them $400 for two years, and then Verizon pissed me off enough that I went back to Comcast…
What does that say about Verizon?
They’re all scumbags, also Comcast will terminate your account for a year instead of telling us kindly that we could upgrade to their business plan, HAHAHAHAH.
Real smart Comcast.
Haha you’re a heavy user though companies that provide unlimited internet say you must “use reasonable amount.”
I got 18 months free broadband from British Telecom , they kept canceling my contract and charging £500 me for the disconnection this happened 5 or 6 times plus the £80 every four months that was contracted to pay . They never stopped me downloading or capped me , over that time i downloaded 500GB+ luckily for me i am now with a provider who doesn’t disconnect sadly tho i cannot download anymore :’( .
I wish providers here would give faster speeds and better download % i also wish i could download again .
My advice for anyone in the uk go with bt get free broadband :)
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