Filing a dispute with an Ebayer?

I hope you get satisfaction on your complaint, but my general advice is to stay away from eBay. I strongly feel that it is very biased toward the sellers, and does not police itself adequately against fraud. The Property Room is very interesting: Police auction of stolen and confiscated items!

I’ve only had one dispute with a seller on eBay. The seller insisted I had received the item and not just an empty box (yes, an empty box). In the end eBay made good and refunded the amount I had paid for the item.

@pdworkin Why when i click on ” the property room ” it directs back here ?

I think there is a high chance you would get your money back, depending how you paid .

@mea05key, here is the link to The Property Room. @pdworkin, that is a very cool site!

As an ebay seller, I feel like they are more biased towards the buyer. I had someone hold my feedback score hostage until I gave them a credit for ½ the purchase price. I did it because I highly value my 100% feedback.

Thanks for correcting the link, @SuperMouse

Find his/her address and karate chop away!

l am also an ebay seller (trying to be a former ebay seller), and I agree with judi that ebay policies over the last 1–2 years have created an uneven paying field with buyers favored over sellers. Just visit the sellers board on the forums and you’ll hear some appalling stories. It almost seems like ebay is trying to breed distrust between the 2 groups, especially smaller sellers. Paypal and ebay have gone to a pretty much automatic refund policy for buyers who file a dispute. There will always be bad apples on both sides, and honest small sellers are at risk these days. I’ve seen colleagues in the vintage clothing area who have lost “item not received” disputes where the buyer had already left glowing feedback about how happy they were with the item. Other cases where the buyer wore the dress to an event, then filed “not as described” to return for refund, despite clear photos from the sellers that disproved the damage claim.

You’ll probably get your money back, which sounds like the right decision in this case. Ebay/paypal will require you to pay for return shipping – make sure you use delivery confirmation to prove you sent it.

There’s a helpful webiste, www.toolhaus.org – I recommend using it to research a seller before you decide to purchase. It pulls up all the negatives and neutrals for a userid, both received and given. Many the time I decided not to bid on something I wanted based on based on the information there, and sometimes more telling, how the seller responded.

I agree that the small sellers suffer. I’m sorry I failed to make that clear earlier. eBay is trying to compete with Amazon, and is favoring huge sellers who move vast amounts of merch, and they are not subjecting them to the same level of scrutiny as they are the “Mom and Pop” sellers. I feel quite sad about the passing of the old eBay which was a genuine marketplace, driven by individuals, and full of surprises and great deals.

I bought from a seller with 99.1% feedback and 117 comments.
She delivered the item late…took her 2 weeks to ship it.
Item arrived not as describe in the picture, she removed the hood on the lense and replace with a cap instead. I suspect the hood was there to cover the dents on the lense. The aperture being oily is the worse thing that can happen. I pay an appropriate amount for that lense and i expect to get a working item.

@mea05key, was there a pattern in his/her negatives and neutrals on toolhaus that would have/should have kept you from buying?

nothing except for one comment which states that she sent the item late.

I won mine it was a scam I paid for a HD sky box .I never recieved one the seller said he had a fire in the place he used for storeage and was not going to refund me.I won and gotmy money back keep going don’t give up.