How can I give props to Comcast?

My experience is that Comcast does not rock – AT ALL. But then again, if they do rock from time to time this should be encouraged. This post should be enough in my opinion. In the (from my experience) unlikely event of a repeat performance maybe CNN would take it…

For every one of you with a pleasant experience I can guarantee that there are 99 others with the opposite.

And I would be at the top of the list. I have had multiple occasions when I received totally contradictory info from three or more people on the same issue.

You must be the exception that confirms the rule…. I hate Comcast. They are incompetent, rude shits and they have never ever apologized or compensated me for any of their mistakes. So congrats to you….

If you give them props and call their attention to this particular employee maybe they will realize that person made a mistake by being civil and fire him or her….perhaps it is better to let sleeping dogs lie.

Wow, I had no idea! I’m new to Comcast, you see. Maybe I had a good experience because I meticulously take down the name and department of everyone I ever speak with nowadays, so I was able to finger the guy who told me the wrong information. Or maybe this dude gave me bad info when he made my day… you guys are making me worried! I think I’ll call back just to confirm this with another associate.

Sorry, didn’t mean to mess up your day…..

I am glad it worked out for you.

As far a Comcast Rocking?

They do too much sucking to earn a pat on the back.
My opinion.

You are new to Comcast. That explains it.

The company is run by crooks who nickel and dime you t death with every bogus charge they can justify and a whole bunch they can’t. They are counting on the fact that most folks aren’t as meticulous as you are.

I and most of my friends have had multiple accounts of all types of charges mysteriously showing up. They just figure most people don’t look at their bills that carefully.

Their main HQ is in Philly where I used to live and there were all kinds of stories in the papers about the shady stuff the owner and his sons have pulled over the years. They are all a bunch of crooks taking their cues from the head.

I hope that the increasing competition from satellite and phone comps encroaches more and more upon their business and teaches them a lesson or two. For too long they have been the only game in town and their arrogance shows that.

Ah, you are new to Comcast.

I can’t stand them. They kept charging us even though we moved out of an apartment, and refuse to acknowledge that we didn’t live there anymore. Now Comcast has to always be in my name, because that account was in my husbands name. HATE.
But, I don’t want Verizon, I don’t like how it looks and don’t know if it has onDemand.

Glad you had a good experience. I can’t think of anything to specifically do to thank them, other than telling the certain people that helped over the phone.

I will answer this question on 9/30/09 between 8AM and 5PM. Please be around in that time-frame.

I hate comcast so freaking much!! Besides the fact that they incorrectly billed us month after month, they didn’t show up twice when they said they would, and the technician just flat out lied to us, they’re incredibly expensive, and the service isn’t even that good!

Anyway, I’m glad they did one good thing for you for once, but just wait and see before you go shouting from the rooftops about one good thing they did.

PS the fact that they don’t (or if they do you couldnt find) any outlet for customer feedback on their website doesn’t surprise me in the least. They don’t give a damn what customers think.

My son works at Comcast, and I showed him this, so mission accomplished. He said be sure and let your local Comcast supervisor know. The phone number is on the receipt for the work.

To let the general public know about it, sign up on Yelp and write a review for this and any other business you choose to review.

@YARNLADY Thanks! I’ll call the supervisor, and join Yelp – can’t believe I forgot about Yelp, actually. And thanks, everyone else, for your words of warning; I will be doubly careful in my dealings with them in the future.

I think it will be really really interesting to go on Yell and check out the ratio of negative comments to positive ones ( that is if you can find any other positive ones besides your own)

Just thinking about it has me ROFL literally.

:D

@Buttonstc—Is “Yell” different from “yelp” ?

Well, apparently the iPhone doesn’t seem to know. It has the craziest system for spellcheck I have ever encountered. Even if I hit the keys I intend to, it has this predictive algorithm thing which corrects properly spelled words to what IT seems to think they should be instead. Sort of like Hal.

I just get so tired of apologizing for it. There doesn’t appear to be any way to alter this system. It just has a mind all it’s own. All. Can do is guess that it prefers yelling to yelping. Which it just changed to “helping” which I had to backspace to correct. Go figure.

@Buttonstc I thought I have problems with a laptop that refuses to stay connected to the wireless, your’s sounds worse.

You’re a very lucky individual. My experience with Comcast hasn’t been anywhere near pleasant. They double-charged me one month. Another time, they cut off service even though my bill was paid in full, then made me wait for over a week to send someone out to repair the problem. When I first signed up, they sent me a defective cable box, then tried to charge me for a new one when that one went bad only a week later. I went to another service and have never looked back. Comcast doesn’t rock, they suck major ass!