General Question

beachwriter's avatar

Updating BIOS on Acer laptop?

Asked by beachwriter (361points) December 6th, 2009

My long tech support via e-mail nightmare continues. The laptop is still under warranty meaning I have to use the mfr’s tech support. To resolve a “no battery detected” issue, they have mailed me a new battery, which did not solve it. Now they want me to update the BIOS. They gave me a download but I have not clicked the .exe file yet because it comes with this ominous warning:
“Flashing the wrong BIOS can cause harm to the system. Acer recommends that you should only upgrade your firmware/drivers if you have been instructed to do so by an Acer Customer Care representative. By using these firmware/drivers you agree to accept the possibility of product failure.”

Can anyone translate?

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6 Answers

dpworkin's avatar

If your computer somehow stops working for some reason in the middle of the process, you could damage it in a way that could keep it from being restored. But since they have instructed you to do it, and you are under warranty, I believe you are safe. Just don’t flash your BIOS while you’re on battery power, or let your kitty turn your computer off while it’s updating and you will be fine.

jrpowell's avatar

It is mostly legal stuff to cover their ass if something goes wrong. Do you have a back-up of all your important stuff?

pjanaway's avatar

If it screws up, then its their fault, they were the ones who told you to do it. I had an Acer laptop once, never buying anything Acer related again. lol

BhacSsylan's avatar

So, the translation of that is this: Your BIOS is a small chunk of software that’s actually embedded in your motherboard (the main bit of circuitry that everything else attaches to) that keeps everything working with each other well and gets everything running before your OS kicks in. If you put the wrong piece of software on there, your motherboard won’t have the instructions to load properly, and fixing it is impossible without tearing your laptop apart.

That being said, you have been instructed. If it messes up, it their fault for telling you to do it, and it’s under warranty, so they then have to replace it. Just make sure you back up all your stuff, as @pjanaway said.

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