Where should a person place comments on a bad customer service experience from an airline?

Anywhere you can. You’ve done it right now, so that’s a start. Maybe write them a letter too. That usually elicits a response. Most companies tend to respond to those.

Go to the American Airlines website. click on the box that says “contact us”. you will have to enter your name and email address in the boxes provided and a phone number. in the bottom box, explain to them your question/complaint. i have had very good success filing a complaint this way. go to the top and complain. once you send this email, they will have to respond, since you are using federal communications and are registering a formal complaint. i think you will have good news coming.

You Tube.

Or go to Trip advisor, loads of people comment on there.

If you want compensation, then you need to write a somewhat restrained letter—polite and respectful, at least, even if you are angry—to a Customer Service executive at American, and @john65pennington told you how you can do that via the web. (You can also look up some of the contact information online, I’m sure, and send a paper-and-ink letter as a follow-up.)

But if all you want to do is vent, then find more sites like this and have at ‘er.

You could write a book about it like Jonathan Miles did. Dear American Airlines. I highly recommend this book, it was hysterical.

This is a small sample: My name is Benjamin R. Ford and I am writing to request a refund in the amount of $392.68. But then, no, scratch that: Request is too mincy & polite, I think, too officious & Britishy, a word that walks along the page with the ramrod straightness of someone trying to balance a walnut on his upper ass cheeks. Yet what am I saying? Words don’t have ass cheeks! Dear American Airlines, I am rather demanding a refund in the amount of $392.68. Demanding demanding demanding. In Italian, richiedere. Verlangen in German and ??e?o?a?? in the Russki tongue but you doubtless catch my drift. Imagine, for illustrative purposes, that there’s a table between us. Hear that sharp sound? That’s me slapping the table. Me, Mr. Payable to Benjamin R. Ford, whapping the damn legs off it! Ideally you’re also imagining concrete walls and a naked lightbulb dangling above us: Now picture me bursting to my feet and kicking the chair behind me, with my finger in your face and my eyes all red and squinty and frothy bittles of spittle freckling the edges of my mouth as I bellow, roar, yowl, as I blooooow like the almighty mother of all blowholes: Give me my goddamn money back! See? Little twee request doesn’t quite capture it, does it? Nossir. This is a demand. This is fucking serious.

@Silhouette lol, I didn’t think anybody else had ever read that book besides myself! Funny stuf

@Merriment It was and still is one of my favorites, so simple and so real.

If you feel that you’ve really been wronged, try contacting executive customer service. The Consumerist.com is the best source for this information. It looks like the phone number for their corporate office is 817–963-1234. Try this instead of their customer service department.

Be calm, state your case without emotion. Don’t use hyperbole. Don’t exaggerate your claim. Acknowledge that your issue is not the fault of the person on the other end of the line. And know exactly what you want to get from them, in case they do offer compensation. Remember, being polite will get you way farther than being rude. They deal with rude people all the time, but if you’re friendly, you just may get through to them.

Good luck.

@Silhouette, who do I make the check out to?

—@CyanoticWasp Mr. Payable to Benjamin R. Ford. lol—