I once worked at a Fortune 500 company as an Accountant in the IS area…my main role was creating budgets and forecasts for certain shared services. Shortly after I started, my boss assigned me the duty of working with IS Procurement (which she also oversaw) to document purchasing procedures, as I had experience in a previous company documenting data entry procedures for the implementation of new Accounting software. So, I began the project, and then a week later, my boss’ father passed away unexpectedly and she took over a month off…the month in which the bulk of my project was to be done. So, I sat with the procurement staff, got them to walk me through the various steps and documented them. I kept a log of my deliverable dates and gave my boss the completed project and timeline when she got back. Well, apparently, what I did was not at all what she wanted done, and she wasn’t happy that I didn’t email her on the deliverable dates (instead of keeping a log), even though she didn’t check her email (she just wanted a record so she could make sure I was meeting my appointed deliverable dates I guess, which she couldn’t really do with a log, because you know, I could have fudged the dates), and even after the fact, I never really got a good explanation of what it was that she wished I’d done differently. She had very specific guidelines as to how she wanted the result to appear, but she never imparted that to me, then blamed me when I didn’t read her mind.
After the fact, I found out that a couple other people had tried to document the Procurement procedures and met the same end, but no one told me that before, because everyone was scared of this person. As time went on, I found out why. One thing she insisted on was a white board in your cubicle on which you would write down where you were going to be if you were ever away from your desk for more than a minute. So, sometimes I’d go to the bathroom and not write it down, then a week later, I’d hear that so and so came up to my desk when I wasn’t there, and because I wasn’t there and it didn’t say where I was on my white board, they bothered one of my co-workers. I figured out that this was an environment where success equated with tattling and giving up information on others…everyone knew if they wanted to stay on my boss’ good side, the best way to do it was to get someone else in trouble. But I found out it wasn’t just my department that she had wrapped around her little finger. Because I did budgets for certain shared services, I essentially provided information to several key managers within the IS department, people who were at a supervisory level who could speak to my ability to get the job done (regardless of what my boss thought). So, after I had been laid off from that job and had a really good lead on a great job, I hit a sticking point that I couldn’t get a reference from my former employer…basically there was a company policy that stated that the company would ONLY provide employment verifications via an 800 #, so even if we’d had the best imaginable working relationship, she wouldn’t have given me a reference. So, I emailed one of the managers whom I supported and asked him if he could give me a reference, and instead of hearing back from him, I heard back from my former boss, who told me it was against corporate policy. I realized from what I had to go through that basically anyone in the entire IS department went to her about everything, good or bad related to one of her employees, because that’s how she wanted it.
I don’t know how she got that powerful, but I was glad to be out of there. I was really stuck there because I took this job which paid a lot less than my previous job and was a step backwards in title as well, yet in my boss’ estimation, I wasn’t meeting her expectations. More than once I was told that I should have known how to do something I’d never done before. I honestly think she felt I should be de-moted, even though I was already working well below my capabilities, whereas I was trying to get back to where I had once been. I applied for a job in another department that had NOTHING to do with IS, and it would have been working for a person who just came on board, so there was no existing relationship. And one day my manager asked me about having applied for that job…seems she set up a lunch appointment to get to know this other person and my name “came up”...as you can guess, I didn’t get that job. I was basically at the mercy of a person who had tons of expectations, but zero ability or desire to communicate what they were or to show me what her idea of “success” looked like, who also had everyone in the entire Fortune 500 company on a leash to ensure that she was able to determine my future.