why did this macbook delete everything? can we get it back?

In Applications/Utilities you will find a app called Terminal.

Open that and type
sudo ls -a /Users
hit enter and enter your password. This is harmless. The command says become a superuser and list all the files in the Users directory.

Do you see her account in there?

Interesting… I’ll follow this thread to see if there’s a resolution. But on a side note, this is why I use google docs almost exclusively. (And use the export option to save a local copy for my own peace of mind)

I agree with john, sounds like a permissions issue.

same thing happened to me too! all of a sudden I lost everything! I restarted my comp. as I thought it would help but everything was gone. I did not install anything. I tried to type that sudo thing but it doesn’t work.

any ideas?

hello?