How does the Better Business Bureau work?

When I was having issues with Lucille Roberts (insert cursing here), someone told me to report them to BBB and I went on their website and was going to submit a claim, so to speak but never did. The whole affair was just so frustrating that I don’t even want to think about it. I believe that people complain to them about businesses and they check out the claims.

They listen to everyone bitch.

They collect all the records of bitching, and post them for all to see.

I used them once when a company refused to honor a rebate that was promised at the time of purchase. I sent in copies of receipts, the forms and the certified mail, sent them documents of the denial letters and then they gave me a case number I think. (It was a long time ago.) Someone contacted the company and gave the company a chance to resolve the dispute or claim against them. The company forked out the rebate. Someone contacted me to ask if the issue had been resolved and I said yes. It was a long time ago, but that is how I remember it.

Yes, I looked it up and dispute resolution is one of many things they do. Here is a website with the details.

http://espanol.newyork.bbb.org/default.aspx?pid=309