In most cases the state where you have applied is going to have your income records for the last, in this case, 18 months somewhere in a database. The issue is getting his out-of-state records added to his income base so that his UI can be properly calculated.That is why it would not be a good idea to ignore the instruction and exclude the out-of-state income, his benefit would be based on the combined gross income, California and the other state.
Did he work for the same employer out-of-state? That is one way to get quarterly earnings records to submit to California UI. It may not be sufficient as they will want the “official” response from the other state.
I agree that you will get this resolved much more quickly by showing up at the local office of the Department of Labor in your area. You will be best off with some type of earnings records from the other state. Your W-2 for 2008 and/or 2009 would be good to use for verification.
I live in North Carolina so I can not tell you exactly how this will work, but from experience I would do the following:
California is in the midst of a budget crisis and staffing levels are below what they should be. Employees are p****d off.
Get there early, they will be in a more responsive mood early in the day than they will be at 4:00pm.
Wear something presentable. Business casual is ideal. Don’t go in there looking grungy, they stereotype people by their appearance. Why take a chance?
Have all of your documentation available, with you, with a copy to submit to the UI person. May not help but it can’t hurt.
Most of all, treat this like an interview at a new employer. SAY GOOD MORNING. You are there to get this person’s help in restoring your income. He or she is not a lazy state flunky, he or she is the key to getting your cash flow re-established.
Sorry if I have gone on too long, but attitude goes a long way.
Week before last I had to go to DMV with a title issue on my daughter’s car. My number came up and I walked over to the clerk and said “good morning” and I got the funniest look from her because most people probably walk up to her angry over the wait or something else. Her expression changed to bright when she realized I was being pleasant and she ended up helping me through my issue when she could have just shuffled me off to wait on another line.