At what agency can one file a complaint againts the Better Business Bureau?

The ombudsman?

Why would the attorney general have any authority? The BBB is not a governmental organization. It’s a private corporation.You would complain to management of that particular BBB franchise. If that doesn’t help, work your way up the chain o’ commandy.

From the wiki:

“Local BBBs are independently governed by their own boards of directors, but must meet international BBB requirements, which are monitored and enforced by the CBBB on a continuous basis. The CBBB is governed by leaders of local BBBs, as well as by senior executives from major American corporations, and community leaders such as academics and legal experts.”

I would start with writing the office manager a letter. Don’t rant, be polite. Let them know what happened and why you feel you were treated poorly.

If they don’t contact you, follow the letter up in about a week with a phone call or an email.
Then follow the path bobloblaw prescribes.

The BBB is a joke. You have to pay to be part of their ‘BBB’ Association – so really – you could have an awful company that rips people off, but if you paid your dues – then you have that seal and it protects you.

I had a problem with a company in FL that more or less stole my money. I called the BBB in the right county in FL and was told to fill out proper paperwork, etc. I did that. Then, about three weeks later I got a note that said the company was fine and had no other complaints. ‘Too bad, so sad’ was their response, basically.

If you don’t get a satisfactory response from the BBB, write a nicely worded, unemotional letter to the editor. Most papers love them.

In Tennessee, it The Dept. of Insurance. they are the overseers of the BBB here. your state may be the same or it may not be. best to contact your local District Attorney Generals Office for more information and to file a complaint.

I guess the BBB is above the law…unless you consider the media as a place to complain